Lowes Reviews in Augusta, Georgia
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Purchased a Washer/Dryer with a promised rebate. | Lowes review from Augusta, Georgia
I purchased a washer and dryer in November during a rebate promotion. I submitted the documents the very next day. Lowe's can plainly see in their own system that my purchase met all the requirements for the promotion, which was a $100 Lowe's gift card, which I was planning to use for my holiday shopping. My rebate was denied, even though I met all the requirements and provided every last minutia of detail on everything I submitted them. Every time I contact them by phone (per their denial letter), I am sent through a looping robot call. I give up. Emails render no response. Calls are non-human and never result in anything. Everything is always "closed." Do not get suckered by Lowe's mail in rebates. If it isn't at the register, then it isn't going to happen. It's a lie, and I have no idea how this company doesn't get pounded by government regulations. It's wrong and my business will no longer ever be taken inside a single Lowe's store again. If they are willing to lose thousands of future dollars over a $100 gift card they promised me, then so be it. This company has lost its way.
- Home delivery
- Selection of washer and dryer combos
- Lying about a promotion
- Shady business practices
- Awful customer service after the sale
Reason of review
Not as described/ advertised
Let the company propose a solution
Water heater installetion! | Lowes review from Augusta, Georgia
We was purchased water heater with installation. Customer service in store was very well. Person who helping for purchasing was very well. Installer absolutely difference story. He was delivered water heater and delay for 30 min. After observation utility space he was told me that he not able to installed water heater, because of different with diameter in exhausting pvc pipe does not match and we have to found different water heater with exhausting pvc pipe with diameter 2 inch and recommended founded different dealer or installer. I was found local plumber who provided equipment and installation with out any problem. He was very surprised on explanation first plumber and told me that any water heater with exhausting fan came with adapter for different diameter pvc pipes, but it was cost me little more. So be very careful what you wish for from Lawe's installer!
Reason of review
Lowes installers stole wedding band and food from pantry
Purchased carpets and laminates from Augusta GA store and the installers stole my husband's wedding band, ate two boxes of oreos out of my pantry (and left the empty containers in the pantry), opened a new box of popcorn and took 2 bags, left off the closet doors they removed to install the carpets, and did not haul off the old flooring. We contacted Lowes and the installer miraculously found the ring at the bottom of a dumpster. However, the ring was in a room flooring was not even being installed in, so it would have never ended up in a dumpster. The lead installer returned the ring and when shown where the ring was, stated "I've obviously been lied too and I apologize". Spoke to him about the closet doors and had to call 3 times to have those reinstalled. He then began to argue with my husband that his installers would never do that. I guess they just jumped off the hinges themselves then. Have been trying to get install fees refunded, but Lowes says the best they can do is a lousy $300. I paid almost $6,000 in flooring and installation. When I went to get the $300, they wanted us to sign a waiver releasing them from all claims. We did not sign or get the $300. I will not settle for $300 for Lowes to get off scotch free and never have to fix my floors they installed if there are issues. We have encountered the rudest and most terrible customer service from their executive offices and their local store locations. They obviously do not care about their customers. I have seen a ton of complaints from people from all of the US about their sorry customer service and it looks like it is never rectified. However, they claim that they take pride in their customer service. Lowes should be ashamed! I want a full refund!
Rude Customer Service Review
Vicky ls a rude person to customers she need to be fired Lowes Aiken sc
Terrible customer service while buying a dishwaher | Lowes review from Augusta, Georgia
Arrived at store on 7/30/13 around 5:45 and was met by a rep named Sam Sam was not well informed about the product but all in all did a good job. I was told I would receive a rebate equal to the cost of installation at checkout. Well, this didnt happen. Sam asked someone, Tim his manager, and was told by Tim that he would need to look up the rebate on in house computer and print it. Sam couldnt find it and tried to get Tim his manager to help. Tim said he had a customer, which he didnt, and that we would just have to wait. We finally got Tim involved and were told it was a computer problem which was a lie as Sam had no trouble using the computer. Time was arrogant and not helpful at all. It tood almost two hours to buy a dishwasher. Tim left a bad taste for Lowes and I wont consider them again. This store is on Bobby Jones Highway in Augusta Ga
Kolbalt Toolbox! Self Destrution! | Lowes review from Augusta, Georgia
Yesterday my week old kolbalt Toolbox Fell over all by itself! These upright toolboxes are very dangerous! It is on level ground, and is not overloaded. It can hold up to 1000 lbs, Somehow, I guess on the ground with your tools all over the floor and the toolbox pieces everywhere! I hope lowes can help me with this. I need *** new toolbox. It is nothing but bent metal now! Im glad it didnt fall on a child they would be dead! I will let you know what lowes does about it. Im hoping for the best. Be careful!
WHERE IS THE FLAG | Lowes review from Augusta, Georgia
If your Lowe's does not display our American Flag Outside, Ask them why. Lowe's customer support told me it was to respect the diversity of their customers. So in other words they respect illegals and others by dis-respecting America. If their shoppers are offended by the American Flag they do not need to be in America. If they refuse to learn the language they do not need to be in America. A tiny American flag sewn on some employees work smocks is not a show of support for the Nation that has enabled Lowe's to become a large company. Fly OUR flag outside or close your doors.
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