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1.0
Details
Lowes - Botched Door Installation and They Want Me to Buy a New One!!!!
I'm going to try to make a long story short. We purchased a door from this Lowe's location- front door, side glass, and storm door. Recently, water damage started appearing on the door and the floors (my husband had tried to caulk it because we assumed there was a leak...
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Review
#1609414 Review #1609414 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund
Tags
  • Bad Installation Services

Lowes in Douglas, Georgia - Installations

2.2
Details
lowe's came out with a new refrigerator on 7/6/2019 when they got here had nothing to install it with and didn't have any idea that they were going to install it, say they were not told about any installation. being i'm from a small town and it was after 3 pm all hardware store were going to be close till monday.so i was unable to install it. still waiting on monday to get here
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2 comments
Anonymous
#1713179

What does your order call for? Was it written up for just a delivery or does your invoice call for installation as well? If waterlines weren't ordered on your original order they aren't going to magically appear.

Anonymous
#1713255
@Anonymous

full installation

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Review
#1579948 Review #1579948 is a subjective opinion of poster.
Service
Lowes Refrigerator Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Norcross, Georgia - Excellent CS in Appliances

5.0
Details
Worked with Jatin, Appliance Sales Manager, who was extremely knowledgable about Washers and Dryers. He was able to provide me with a price match plus. I also me the Store Manager, Mike who was very professional. Would highly recommend this Lowes.
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Review
#1572517 Review #1572517 is a subjective opinion of poster.
Service
Lowes Sales Manager
Pros
  • Price match
  • Cs from jatin in appliances
  • Ease of purchase
Reason of review
Good customer service

Lowes in Hinesville, Georgia - Simple window shades installation

Absolutely the worst experience ever. Simply window shade installation resulted in having to pickup and finish the install myself. Immediately destroyed my Lowes Card. Will never set foot in this facility again. Was lied to many times over.
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Review
#1461256 Review #1461256 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Lowes in Atlanta, Georgia - Return of storage item

Lowe’s considered my storage item a Christmas item and would not let me return it. It wasn’t large enough and I have no use for it.
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1 comment
Anonymous
#1623254

I'd be willing to bet your "storage item" was for something to do with Christmas like a tree box, wrapping paper container, ornament box or something made to store Christmas decorations. These items are sold only at Christmas time and would be covered by their seasonal policy just like any other Christmas item.

Review
#1438281 Review #1438281 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Thomasville, Georgia - Washing Machine

2.3
Details
Ordered on 12/12 promised first Delivery on 12/28. Then canceled and rescheduled for 12/31. No call no show. When I called they were arranging for delivery on 1/1 New Years Day. after a couple hours to confirm the product was even in the warehouse. I doubt they would make a holiday delivery and they took enough time already. The washer was for my elderly mother and I hoped to have it delivered whilst my brother was visiting from Korea. After the second time missing delivery he was livid. Said it was very bad to stress out an 80 year old woman and that he did not want to deal with a company that would do so. They had enough time and could have communicated. It seems that their appliance fulfillment is lacking as well as the customer service on items that are crucial. Particularly for the elderly! Angry
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Review
#1437534 Review #1437534 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Just delay and then delay some more
  • Later agree to deliver but declined to confirm
  • Failure to admit responsibility and resolve the issue
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Delivery And Shipping

Lowes in Augusta, Georgia - Purchased a Washer/Dryer with a promised rebate.

3.6
Details
I purchased a washer and dryer in November during a rebate promotion. I submitted the documents the very next day. Lowe's can plainly see in their own system that my purchase met all the requirements for the promotion, which was a $100 Lowe's gift card, which I was planning to use for my holiday shopping. My rebate was denied, even though I met all the requirements and provided every last minutia of detail on everything I submitted them. Every time I contact them by phone (per their denial letter), I am sent through a looping robot call. I give up. Emails render no response. Calls are non-human and never result in anything. Everything is always "closed." Do not get suckered by Lowe's mail in rebates. If it isn't at the register, then it isn't going to happen. It's a lie, and I have no idea how this company doesn't get pounded by government regulations. It's wrong and my business will no longer ever be taken inside a single Lowe's store again. If they are willing to lose thousands of future dollars over a $100 gift card they promised me, then so be it. This company has lost its way.
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2 comments
Anonymous
#1622182

On 11/14/2018 we purchased a Samsung washer/dryer based upon a sign offering a $75 lowes store Gift card AND $200 rebate provided we bought the 4-piece bundle (washer/dryer/2 pedestals). Promo sign was very clear in its come-on and we paid for the "bundle".

The next day we submitted the rebate receipt. January 1, 2019 we still have nothing. A phone call to the rebate department yesterday confirmed their receipt of the rebate request and stated that a $75 gift card was approved and being processed. "Victor" stated that we did not qualify for the $200 rebate.

His English was so poor i really could not understand him. He said the advertisement of the rebates on the sign was meaningless.

Where I come this called "fraud in the inducement" and is illegal. I will follow up with a Consumer Protection agency.

Anonymous
#1622295
@JMDonnelly

Agreed. It’s false advertisement and Lowe’s SHOULD be held accountable. They are a very dirty company with a happy little store front.

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Review
#1424698 Review #1424698 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Home delivery
  • Selection of washer and dryer combos
Cons
  • Lying about a promotion
  • Awful customer service after the sale
  • Failure to follow through on promised gift card
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE
  • Lowes Rebate
  • Lowes Rebate Not Honored
  • Lowes Lies
  • Lowes Does Not Honor Promotions

Lowes in Cartersville, Georgia - Sloppy work

2.6
Details
Lowes - Sloppy work
Lowes - Sloppy work
Poor work. gutters damaged trash left in yard. Piece of old roof left hanging in gutter. I took 2 pictures there are lots more damage trash.
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1 comment
OutlyingZorse
#1753787

Who was the roofing contractor? Was it Ozark Roofing by chance? We have recently gotten the shaft by Lowe's.

Review
#1401825 Review #1401825 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Poor customer service

Lowes in Evans, Georgia - Excellent customer service

5.0
Details
Clint was extremely helpful and knowledgeable about the products I wished to purchase as he’s been every time I’ve shopped at the 4305 location.
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Review
#1378067 Review #1378067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Milledgeville, Georgia - Misleading sales in store

2.5
Details
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Asked to speaker department manager about prices. His comment to me was cooperate handles prices. If I have a problem with it this why LOWES has lawyers on lawyers for problems like this and walked away
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2 comments
FrozenToucan675
#1668567

Misleading install date date. When I paid for install date, sales tep added two weeks to contact.

When I questioned it, she said its just an estimate. I was told install would be 4-8.

Rcvd a call from installers on 4-3 stating earlest they could install was three weeks from 4-3. So, just Know you will not get what you contract and pay for!

Anonymous
#1577834

He is correct. Corporate sets the prices.

Most clearance signs will say "up to 50% off". This case could be a signage issue. Which is still through Corporate. I suggest calming down and ask a little more nicely.

Some stores are willing to work with prices. But you have to understand that they are trying to make a profit and getting rid of clearance items at the same time.

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Review
#1368024 Review #1368024 is a subjective opinion of poster.
Reason of review
Pricing issue