State: Georgia Product: Lowes Carpet Installation Clear all filters (3 of 74 reviews match)
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I purchased carpet off the roll from my Lowes store in Woodstock Ga and was told I could have it installed within the week. Sure enough we received a call from the installers with a date and time. My husband was waiting at our rental property for three hours when the...
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Review
#1350682 Review #1350682 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution

Lowes in Kathleen, Georgia - Not a pleasant experience. Went with other company.

1.0
Details
Measurement was 200sq more than I measured, which included 15% waste. No phone calls from the store, went in person and talked to different person. Waited for another call. Called store and no one was in the department. Called another company and had the carpet installed within 72 hrs of the sale. Better carpet and less Money. Lowes lost $2500 on the deal. Might want to find a different installer and teach employees to talk to each other.
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Review
#1250275 Review #1250275 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
I recently had carpet installed by Lowes, never again!!!The company they used as they sub contract out was Keller and the office people are horrible to communicate with. Once I got a date the installer showed up with no help and I had to re schedule after I left work...
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1 comment
Anonymous
#1071462

This is because the Keller company actually made half as much money as they would have if you had contracted directly with them. Lowe's keeps half of the contracted labor amount for themselves.

Of course the installer is going to rush the job and cut corners as much as possible!

And of course they are going to blame each other for the problems! Good luck.

Review
#741806 Review #741806 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts