State: Georgia Product: Lowes Customer Care Clear all filters (7 of 473 reviews match)
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Lowes in Evans, Georgia - Excellent customer service

5.0
Details
Clint was extremely helpful and knowledgeable about the products I wished to purchase as he’s been every time I’ve shopped at the 4305 location.
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Review
#1378067 Review #1378067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes in Carrollton, Georgia - Frustrated!

Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
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Review
#1082212 Review #1082212 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Columbus, Georgia - Worst customer service department clerk

1.0
Details
Arrived at Lowe's to find one white lady at counter and black man at the opposite counter waiting for the only sales clerk on duty. As I continued to wait patiently in line an employee walk up and assisted the one customer, the black man, whom walked off following the employee. As the clerk continued to assist the lady in front of me, she walked to the opposite counter and began making phone calls meanwhile another black lady was also waiting in line behind me. For five to ten minutes we continue to wait and the clerk is still waiting on the telephone and then begins to assist the white customers walking up to the counter as we continue to wait in line. We then ask why was she assisting customers on one side who are all Caucasian and ignoring the fact that we African Americans had been in line for the last ten minutes waiting for service. The clerk then became rude and justifying why she is helping them while waiting on the telephone. We immediately asked to speak to the manager who then stated she wasn't present so she could not verify what we were saying was true but If it did happen she apologize as the clerk stood there with a smirk on her face as if the situation was funny.....our response look at the camera. I see nothing funny about your employing agency losing money because of the ignorant behavior of its employees.
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2 comments
Anonymous
#1238017

So, no complaints against the black man, just the white woman who obviously was a racist and a bad person because she happened to be white. GROW UP AND GET A MORAL COMPASS!

The world is not out to get you because you are black. You are your own worse enemy and the only one in your way is yourself.

Anonymous
#1237414

Define helping those other people. Was it just answering questions?

Definitely pretty difficult to ASSIST somebody while talking on the phone to ASSIST somebody else. This tells me that those others walked up yelled some *** question and rather than listen to those people sit there and bitchhh that employee answered their question and let them walk away.

Clearly there are just a bunch of jackasspeople in your town and min wage employees just trying to do their job.

One word: perspective.

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Review
#950478 Review #950478 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Customer Care Review

4.2
Details
So I went to Lowe's yesterday myself a 50 year old retired woman and my 7 year old granddaughter period after walking up and down the same aisle for 15 minutes looking for a piece of plywood actually 6 pieces of plywood... 3 pass me in the aisle trying to look busy ... will not look my way so I find the counter in the construction aisle... Another man standing there sideways he refuses to acknowledge my presence so I walk out I will never return to Lowe's I have to drive 20 miles further to Home Depot but that's where I will shut from now on. You seen the commercial of the couple trying to find help to buy a washing machine in a store similar to Lowe's or Home Depot and their hollering hello hello and the echo is coming back at them that's exactly how I felt yesterday while I was walking out of the store past six or eight other employees chatting with each other on their phones nobody acknowledged my presence in the entire store I had a tape measure in my hand that I return to the aisle that I got it from in the proper location.
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1 comment
Anonymous
#1230527

Lowe's is a self service home improvement store. Always has been. If you actually wanted an employee to help you, you should have shopped at the local lumber yards and hardware stores when they were begging for your business 30 years ago.

Review
#940916 Review #940916 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

2.1
Details
Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.
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Review
#924834 Review #924834 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes contracts Thieves

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their investigation and find your refrigerator." This is just unbelievable! I will never use their services again!!! Lowes hires AND allows criminals to work in your home!
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Review
#836308 Review #836308 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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