State: Georgia Product: Lowes Installation Clear all filters (9 of 215 reviews match)
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2.2
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lowe's came out with a new refrigerator on 7/6/2019 when they got here had nothing to install it with and didn't have any idea that they were going to install it, say they were not told about any installation. being i'm from a small town and it was after 3 pm all...
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2 comments
Anonymous
#1713179

What does your order call for? Was it written up for just a delivery or does your invoice call for installation as well? If waterlines weren't ordered on your original order they aren't going to magically appear.

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#1579948 Review #1579948 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Augusta, Georgia - Water heater installetion!

We was purchased water heater with installation. Customer service in store was very well. Person who helping for purchasing was very well. Installer absolutely difference story. He was delivered water heater and delay for 30 min. After observation utility space he was told me that he not able to installed water heater, because of different with diameter in exhausting pvc pipe does not match and we have to found different water heater with exhausting pvc pipe with diameter 2 inch and recommended founded different dealer or installer. I was found local plumber who provided equipment and installation with out any problem. He was very surprised on explanation first plumber and told me that any water heater with exhausting fan came with adapter for different diameter pvc pipes, but it was cost me little more. So be very careful what you wish for from Lawe's installer!
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#684360 Review #684360 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
installation
3.0
Details
My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator. It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a...
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#549061 Review #549061 is a subjective opinion of poster.
Service
Lowes Installation
I went to Lowes in Savannah, GA to purchase laminate plank flooring for my den. They sent 2 (of their best?) installers out to look at and measure my room. The carpet was already pulled up and they measured the bare concrete floor. I talked with them about laminate...
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#445537 Review #445537 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Augusta, Georgia - Terrible customer service while buying a dishwaher

Arrived at store on 7/30/13 around 5:45 and was met by a rep named Sam Sam was not well informed about the product but all in all did a good job. I was told I would receive a rebate equal to the cost of installation at checkout. Well, this didnt happen. Sam asked someone, Tim his manager, and was told by Tim that he would need to look up the rebate on in house computer and print it. Sam couldnt find it and tried to get Tim his manager to help. Tim said he had a customer, which he didnt, and that we would just have to wait. We finally got Tim involved and were told it was a computer problem which was a lie as Sam had no trouble using the computer. Time was arrogant and not helpful at all. It tood almost two hours to buy a dishwasher. Tim left a bad taste for Lowes and I wont consider them again. This store is on Bobby Jones Highway in Augusta Ga
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#434508 Review #434508 is a subjective opinion of poster.
Service
Lowes Installation

Lowes appliance installation (not)

I, recently, purchased a gas stove from Lowes. I paid $36.00 for Lowes to do the installation. The installers connected the stove to the gas supply, turned on the gas *** and informed me that there was no gas coming out of the line. They departed after that. I had the gas company check the meter. They informed me that gas was coming through the meter. Following thorough and time consuming investigation, it was discovered that the Lowes installers, in order to adapt their 3/4" supply line to my 1/2" gas *** used a reducer fitting. Problem is the reducer fitting had female FIP threads and the gas *** was a male, flare fitting. In order to make this improper connection, they wrapped the threads with an abundance of Teflon tape and, on top of that, they brushed a bunch of pipe thread sealant on the threads. End result: all that tape and pipe thread sealant clogged up the gas ***. This is installation work at its absolute worst. Do not use Lowes installers, under any circumstance!
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1 comment
Anonymous
#679392

Your installer does not apply to all...so don't harp on the who do not use Lowes installers, you got a lemon...your installer doesn't install for all 1,000+ Lowes stores

Review
#428704 Review #428704 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$36
Lowes - Botched range installation
Lowes - Botched range installation
Lowes - Botched range installation
Purchased a range and microwave in December. Installer COMPLETELY butchered the counter top when installing. Finally, after about 30 phone calls, negotiations and haggling....I received compensation for the cost of new counter tops....BUT NEVER AN APOLOGY! It was...
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13 comments
Anonymous
#599454

Lowes is s great company . They should be suing you .

Since when is grantic made with wood such as your 50 plus years old counter tops .

You really should not have included the pictures . Just made yourself look *** .

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#376369 Review #376369 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$1000

Lowes screws upmdoor installation. Won't fix the problem.

Purchased a door form Lowes inYork County SC and paid for them to install the door. The door had to be looked at twice and now it won't even close. They cam out took a look and decided it was a faulty installation BUT refused the claim. Now have to do a wild email goose chase and fire off to higher management . What pain.... Door wont even close all the way or lock. This leaves the house vulnerable and subject to anyone entering the house at their will. My dogs even escaped one afternoon and went running amok in the neighborhood. What if they had been hit by a car all because the door won't remain closed? I now have to secure the door by creating a blockade so it wont open. Complete pain in the *** and they're the ones whom installed it.
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1 comment
Anonymous
#316685

Area Installation Manager, Regional Installation Manager are the two people to talk to outside of the Store manager.

Lowe's likes dealing on the phone.

Review
#235294 Review #235294 is a subjective opinion of poster.
Service
Lowes Installation
In November I took in two sets of Cad originated drawings for kitchen cabinets to acquire an estimate. The 'design specialists' showed us the door design and colors available. The design 'specialist' stated a specific manufacturer would be the cabinet...
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4 comments
Anonymous
#52499

Hmmm....do any other Lowe's Specialists smell something funny here? Sounds like we are dealing with a "Complaint Specialist" who has been caught in his own story, as we Lowe's associates know that it is the INSTALLER who goes out for the site check and measure, NOT the Specialist! Me thinks there's a lot more to this story that the "Complaint Specialist" is leaving out!

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#144965 Review #144965 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts