State: Georgia Product: Lowes Manager Clear all filters (17 of 292 reviews match)
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3.8
Details
I explained the issue again, and was met with the most unpleasant attitude I’ve ever encountered at a store. We were both taken aback after his treatment of the cashier and his demeanor towards us. After retiring from a retail store after 35 years, I was pretty...
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3 comments
Anonymous
#1727819

The manager probably had much larger issues to contend with than a $10.00 return. I'm sure he was pissed that he had to deal with another cheap skate that bought a tool, used it once, and returned it for a refund instead of just keeping it.

This happens several times a day i am quite sure. And it would *** me off too!

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Review
#1614112 Review #1614112 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Inventory
  • Employees
Cons
  • Management
  • Manager
Reason of review
Poor customer service
Lowe’s considered my storage item a Christmas item and would not let me return it. It wasn’t large enough and I have no use for it.
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1 comment
Anonymous
#1623254

I'd be willing to bet your "storage item" was for something to do with Christmas like a tree box, wrapping paper container, ornament box or something made to store Christmas decorations. These items are sold only at Christmas time and would be covered by their seasonal policy just like any other Christmas item.

Review
#1438281 Review #1438281 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
As I began gathering the replacement items, I asked one gentleman in appliances to assist me, he told me to wait and that he would help... after 15 minutes he walked away and didn’t return.. I tried not to allow that to steal my excitement. I walked each aisle hoping...
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4 comments
Anonymous
#1605753

Definitely not Plagiarism... AND they weren’t busy with other customers!

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Review
#1269386 Review #1269386 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.7
Details
I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP...
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5 comments
Anonymous
#1370376

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

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Review
#1077970 Review #1077970 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service and manager attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE
Tags
  • defective products
  • Lowes Very Poor Customer Service

Lowes - Manager Review from Cartersville, Georgia

1.0
Details
Cartersville George store Karen associate I asked for help she told me she would help me within 5 to 10 minutes she was not back so I went to look for her or the product that I was looking for and found her flirting with a guy in appliances literally hanging all over him your employee should care more about the customers and not flirting with other associates we will no longer be doing business with Lowe's we have switched our contract but to Home Depot
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Review
#948215 Review #948215 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes - Manager Review from Alpharetta, Georgia

1.5
Details
Terrible experience as Lowes long time customer. I will never buy another item from them ever again. We had a repair man come out to repair our 2 1/2 yr old refrigerator 4 times. Each time we called they always was rude and never showed any empathy. I call lowes for the 5th time and they wanted to send another repair person out. If they couldn't repair it the previous 4 times what makes them think it would be fixed the 5th time ? After being spoken to rude and being on hold without anyone coming back to the phone i called back again and was transferred to executive support. After not getting anywhere with the rep. I asked to speak to his manager and he told me "no you will not talk to anyone". He continue to speak down to me. I then asked to speak to a manager and he would not consent. I called the Lowes CEO office and they transferred me to another rep. She would not help and transferred me to the rude rep again after i said i would not work with him but was willing to work with anyone else. Lowes took my money for the protection plan but will not assist me in getting my refrigerator replace. They sold me a lemon and don't care. How many repair visits do it take to understand that it is bad. If this is their excellent customer service what would be worst.
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Review
#672374 Review #672374 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Not as described/ advertised
There is a store Manager and four Assistants. Only two Assistants are excellent, the rest are horrible. They preach constantly about engaging the customers. Only two of the four assistants engage. Not even the Store Manager greets. They constantly hire seasonal...
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1 comment
Anonymous
#962047

I'm not sure how yiu can say 'Lowe's is an excellent company but they have poor management." What exactly makes them an excellent company then? Their workers only reflect the lousy management's attitudes and lack of drive.

Computers don't run a corporation. The buildings don't make an excellent corporation. The products they sell don't make an excellent corporation. Is it the "concept" that you think is excellent?

Lowe's is a wretched corporation where customer satisfaction is non existent. I'm surprised their doors are still open.

Review
#610058 Review #610058 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
It took us 3 years to make a final decision on getting someone to do our deck. We signed a contract on May 3, 2014 with Lowes to get our deck done. We had very clear instructions on what we wanted; it is July 28, 2014 and we have yet to receive that deck. Lowes...
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3 comments
Anonymous
#848306

Only fools have Home Depot or Lowes build it for them. Hire your own contractor that way you know exactly what your getting and can hold that contractor accountable.

Going to a big box store and expecting stuff to get done is ignorant, corporate makes it impossible for employees to get stuff done at the store level. They also hire inexperienced people so they have lower expectations and can pay them less.

They do not hire carpenters, plumbers or electricians. It's all random people off the street with limited building experience.

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Review
#515708 Review #515708 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$8700
First let me say that the designer I worked with (Jack) for my kitchen renovation was exceptional: patient, knowledgeable, and detail oriented. The problem was the installation manager (Nigel) who refused to do the installation because (1) my 6-yr old pre-existing...
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2 comments
Anonymous
#698042

I'd be hesitant to take on your job as well. It's amazing how people will swear up and down that the match is perfect until the product comes in and gets installed.

Then it's nothing but a bunch of complaining and wanting discounts or even full credit because they didn't match the originals. In the future do the whole job at one time. If you decide to add on later, replace the whole thing, not just a part.

It's a fact of nature that the colors in wood will shift over time. Even if you bought cabinets from the same manufacturer in the same color the new cabinets will not look the same as the 6 year old cabinets.

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Review
#437826 Review #437826 is a subjective opinion of poster.
Service
Lowes Manager
Tags
  • Lowes cabinet installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
We purchased a box of sale flooring needing one more box and were told by salesman that other Lowes had to honor sales price. They told us to call manager at Tuscaloosa, AL Lowes, close to us, and gave us the person's name and phone number. It took nearly 2 weeks...
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3 comments
Anonymous
#569256

Retail Cops Suck just like Fun Cops!

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Review
#357160 Review #357160 is a subjective opinion of poster.
Service
Lowes Manager
Tags
  • shipping charges