State: Georgia City: Norcross Clear all filters (5 of 4784 reviews match)
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Lowes in Norcross, Georgia - Excellent CS in Appliances

5.0
Details
Worked with Jatin, Appliance Sales Manager, who was extremely knowledgable about Washers and Dryers. He was able to provide me with a price match plus. I also me the Store Manager, Mike who was very professional. Would highly recommend this Lowes.
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Review
#1572517 Review #1572517 is a subjective opinion of poster.
Pros
  • Ease of purchase
  • Jatins knowledge of products
  • Price match
Reason of review
Good customer service
1.3
Details

Update by user Sep 11, 2018

This is my opinion and my personal experience and I have evidence to back up my claims. Lowe’s did provide a good installer for my bathroom counter install but even the process of going through Lowe’s to do this was very frustrating due to little if no call backs when...

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2 comments
Anonymous
#1560412

We had the same experience it was a 3-month horror story not only bad installation and service unethical. They operate in a fraudulent manner they substitute cheaper products they send a handyman instead of general contractor and that's just the beginning of the problems we had we're out $4,500 right now. Our experience was out of Union City Tennessee and their installation Department they give you the run-around every time you have a complaint that someone else you have to talk to I talked to at least seven people that never returned phone calls answer emails or address these problems.

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Review
#1352643 Review #1352643 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$12000
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowes Does not Care About Customer
  • lowes failure
  • Bathroom Remodel
  • Lowes Customer Service
  • Unprofesonalism
  • Lowe s Corporate
  • lowes bathroom installation
1.2
Details
The journey started with Lowe's about January. We went in the store looking to purchase cabinets. We were told that Custom Cabinets would take several months, and was advised to go with in stock they would take about two weeks; so we decided to just go with the...
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1 comment
Anonymous
#1488507

It should have been pretty obvious when it took 2 months to even "kind of" get an order for stock cabinets set up that you should have walked away and gone elsewhere. You could have gone to a local cabinet shop and had custom cabinets built and installed for a similar price in a fraction of the time you spent with lowes. Why didn't you pay attention to the warning signs that problems were ahead and run from Lowes?

Review
#1262375 Review #1262375 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
On September 21, 2015, I contacted Lowe's San Bruno store in order to purchase an interior door for rental property that I own in San Mateo, California. My first call was with Lorisa who told me that she was in a meeting, but would call me back in one hour. After...
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1 comment
Anonymous
#1043529

I do not know what is going on as of late with Lowes, but in the past, I have had no problems. But lately, the smallest things turns into a disaster.

Even calling the customer service department is bad. You get a totally different answer from each person you talk to about the same problem. So today I have spent 2 hours of my time trying to get answers about a refrigerator repair, that was supposed to happen two weeks ago. (Mind you it's not even a year old) The last rude representative told me that I needed to call the manufacturer even though I paid for a 5 year warranty through Lowes.

When I explained to him that Lowes needed to honor the warranty I purchased, regardless if it was still under the manufacturers. The rep. than hung up on me. Than another 20 min to get someone to help.

But thank God for the internet and Google. I found a different number for customer service (800)-445-6937 and finally got some satisfaction.

But I really do question why a new refrigerator needs a part. Going forward, I probably will go to Home Depot for appliances and I will never buy another Frigidaire if they break in less than a year.

Review
#708709 Review #708709 is a subjective opinion of poster.
Cons
  • Employees
Reason of review
Poor customer service
Preferred solution
Price reduction

Lowes in Norcross, Georgia - Rude customer service

Large Appliance saleswoman demanded her space after telling another customer she wouldn't help them without an item code because she had other customers demanding her time. When I became angry about a $2/ft refrigerator water line add-on, rather than trying to appease me, the customer, she whined saying it wasn't her fault and she wasn't being rude. Mind, no one ever mentioned the word rude to her but she arrived at that conclusion on her own then denied it. She also informed us, after the purchase, delivery would not be the following day, as posted on every appliance but, within a few days following receipt of the refrigerator in the store, which would be three weeks or more. This occurred at the Beaver Ruin store in Atlanta and was for a supposedly in-stock item. I told each Lowe employee I would write this review. None cared.
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1 comment
Anonymous
#910502

Why do you feel you shouldn't pay for the water line? They have to pay the cost of materials and time to hook it up.

Customers like you that think retail employees need to bow to them and grant your every wish really ruin a day for a sales person. They are only following company policies. They don't own the store and have the authority to give things away. Quit being a PITA and you will be treated a lot better.

As far as next day delivery you will find it's rather hard to deliver something they don't have in stock. Stores do on occasion run out. Then you have to wait for more to come in. Once they are in delivery can be scheduled.

Sorry,she can't go in the back room and build you one.

Too bad everyone can't work a week in a retail store as part of their high school education. Bet people would understand it's not as simple as you seem to think.

Review
#565292 Review #565292 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Price
  • Customer service received
  • Over-priced add-ons
Reason of review
Inability to deliver as promoted AND poor customer service
Loss
$318
Tags
  • Promotional Traps

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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