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LOWES CRUMMY SERVICE!!! Does Lowes think somebody is stupid!!!! My name is Reuben Lee. My account number is 81924114850902. My phone number is 347-806-1221. On 11/14, Lowes dropped off the cabinets we purchased. On 11/16, Lowes begin installing the cabinets. Now, they...
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3 comments
Anonymous
#1399935

I don't know about Lowes thinking you're stupid but I have to question a person that would post their name, account number and phone number on the internet. I wonder who will be responsible for charges to your account since you posted all this information for everyone to see.

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Review
#1140251 Review #1140251 is a subjective opinion of poster.
Cons
  • Crummy service all around
Reason of review
Problem with delivery
1.7
Details
I purchased a Maytag Bravos washer & dryer from Lowe's in Ellijay, GA. Bought the extended warranty. Had to keep the pair in storage for a couple of years after moving to place that wasn't large enough. Recently took out of storage & started using. Extended warranty is...
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1 comment
WP2008
#1340823

Hello, We completely understand your frustrations. Unfortunately, we're unable to assist you further since you are in contact with your extended service provider. Any further concerns would need to be addressed through your Extended Service Provider.

Review
#1062022 Review #1062022 is a subjective opinion of poster.
Cons
  • Refuse to make good on product
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Trade this washer for a cheaper brand that has tall agitator & deep water option
I purchased a Samsung french door refrigerator a month or so back. I declined the extended warranty because consumer reports stated the 1 year manufacturer is sufficient and much of what could go wrong usually happens within the first year. I usually take the gamble....
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2 comments
Anonymous
#304755

Like your comment Classyglass3d. Vendors tell the stores anything to get their products into a store.

What happpens 3 1/2 years after the product is sold? Lowes extended warranty recognizes when they sell products that fail the customer expects some recourse to be available from the store that sold them the product. The cost of an extended warranty doubles the warranty time and the product can be replace at the local store no questions asked. I am not saying Lowe's solution is ideal however consider the following.

Home Depot current store policy is any customer who has a problem and that product is covered by a warranty they are directed to that vendor. The local store will do nothing and cannot do anything. This results in a flood of HD customers complaints posted on the web - what else can they do? Recently HD response to the flood of bad publicity?

A "SocialTeam". Customer Service surfs the web posting the message "I would like to look into this for you as soon as possible. If you could email me @homedepot.com, with your contact and information, I can assist. Thank you in advance - Social Media Resolution Expediter, Home Depot." When you contact them them, they give you the email address of the vendor.

Which is exactly what the local store did. THAT IS ALL THEY DO. HD what is wrong with you?

I speak from costly hard learned experience at Home Depot. I recommend you just pay Lowe's extended warranty, it is better than what the other store is going to do for you.

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Review
#202847 Review #202847 is a subjective opinion of poster.

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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