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It is difficult to get assistance,they are impatient and some were rude.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

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You don't say what your problem in getting assistance is. Your are shopping in a big box retail store which is for the most part self service.

The employees that work in big box stores are trained in specific departments. The person working in the electrical department isn't going to be able to help you in the plumbing or appliance department. The person in appliances isn't going to be able to help you with windows. To maximize profits there aren't many people working at any time in a big box store.

If you need help in a big box store you have to be patient and wait for the person working ing the department you need help in to be available. Running around the store expecting people in other departments to help you gets you nowhere.

If service is what you need, go to a locally owned specialty shop. Sure you will pay a little more but they have to pay the people that will be there to help you.