6302 Ronald Reagan Dr, Lake St Louis, MO 63367, USA
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1 comment

I had carpet installed in a bedroom and in a garage work area. The low level carpet (indoor outdoor) was installed by gluing it down.

The installer picked up the wrong color and had to go back to the distributor. Now the installation of the bedroom, it looked flat at the beginning, but now a little over a year later, the waves in the carpet are similar to the Atlantic Ocean, and Lowe’s won’t fix it because it’s been a little over a year since the install.

My suggestion is go somewhere else, maybe a carpet store or somewhere that carpet and flooring is all they do. Lowe’s hires carpet installation companies comprised of handymen not professional installation companies

Product or Service Mentioned: Lowes Carpet Installation.

Reason of review: Warranty issue.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Lowes Pros: Carpet.

Lowes Cons: Installation.

  • Bad Customer Support
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NOT related to Lowe's , but I have a similar problem with the carpet developing "waves", the carpet needs to be re-stretched properly onto the tack strips and any excess carpet trimmed.