I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information.
I sent them my copies of the PPP and one representative offered me a onetime courtesy. I followed their procedures and hit many obstacles but, after 8 hr of back and forth phone calls, the manufacturer and Lowe's HQ Customer Service said they couldn't help me with the warranty and back paddled on their onetime courtesy. So on Day 3 I called the HQ of Lowes and they gave me the same run around. They said to "wait for a call" that never came.
Now I am in day 4 of getting a solution from Lowes.
I got so frustrated with this unacceptable behavior with back and forth conversations, so I went to Home Depot, purchased a new water Heater with a PPP that actually works. I asked Lowes to reimburse me for my out of pocket expenses and again they gave me the run around and refused to help me.
So far I have endured 4 days of unnecessary phone calls with no solution, failed to receive the extended warrant I paid for, and I lost the one time courtesy because of your unfair 'protocol'. All I have heard is a plethora of excuses to avoid delivering what they promised.
Their behavior of brushing me off with excuses was appalling.
This Company sells poor quality products and encourages customers to by the protection plan only to give them nothing in return for their money. It's a scam.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $908.
Preferred solution: Full refund.
Lowes Pros: First impression of original sales person.
Lowes Cons: Poor customer service.