On 10/29/09 we placed an order at the Lowe's in Fremont, Ohio for 1 window plantation shutter for my mother's bathroom. The company measured the window on 10/30/09 and it was ordered because I was returning to Texas.
We were told it would be delivered and installed on 11/17/09 so my sister spent the entire day at my mother's house waiting because my mother, Bernie Bender, is 96 years old and no one called or showed up. Three weeks later, with no word, they contacted Lowe's and was informed that a tentative delivery would be 12/21/09, almost 2 months after ordering it. I have always delt with Lowe's as apposed to Home Depot, both of which are available to all of us, but if this is the service we will get we sill stop purchasing from you which has been substantial in the past.
We all felt that the employees at the Fremont store were very helpful and friendly but if this is the service my mother is receiving none of my family, which is scattered over Ohio, Minnesota and Texas will every use your stores again.