Highland, New York
4.2K views 7 comments

I tried to get a Kobalt 25' tape measure replaced because it would not retract.Lowes told me to go to manufacturer for replacement.

The package stated "LIFETIME HASSLE-FREE GUARANTEE.You should never have a problem with your Kobalt tools. However,if you do, return the item to the place of purchase for replacement. No questions asked." After the the tool manager was called to the return desk. I was told that the model number is no longer carried.

When I asked for similar item they wanted to charge for difference in price? I tried explain the price of new one was the same as what I paid for the broken one. Now I asked to talk with the store manager. They made a phone call and I was finally given the new tape.


LOWES I'm buying Craftsman from now on!I've never had any problem returning a tool at Sears.

Review about: Kobalt Tape Measure.

Review #256060 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $10
Preferred solution Not specified

Had an Experience with Lowes?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Mooresville, North Carolina, United States #1221590
good for you, how is that working out for you now?
South Gate, California, United States #1203249
I've never had a problem returning Kobalt tape measure .I choose Kobalt over Dewalt and Milwaukee any day of the week.
Friendly customers make friend
I returned my craftsman 25' tape and they stopped making tapes. They gave me a Stanley with a limited lifetime warranty that only covers defects and must be returned by mail. I gave it away and bought a kobalt. Returned it twice after wearing out due to typical overuse/abuse and they gave me the new one. My advice: Just be nice to the customer service rep and there will be no hassles. Be a *** about it and they will bend over backwards to make it more difficult for you.
Mr Big
Try getting a replacement on a craftsman item... Before long sears will be gone.
Mr Big
Try getting a replacement on a craftsman item... Before long sears will be gone.
Craftsman no longer make tape measures

You May Also Like

"I am 100 percent dissatisfied with the results of the project and the Reno, NV Lowes is refusing to correct the job. I reside in a community governed by..." Read more
"I bought a GAS RANGE STOVE at Lowe's in Stockbridge GA 3505 MT. Zion RD, August 12 2016. In October I called the service department because the TOP of the..." Read more
"It runs, spots, dripped down my walls ON MY CARPET AND BASEBOARDS IM POSTING PICTURES it was horrible I paid so much money on cleaning products it got all over..." Read more
"I believe the reason that pay pal, EBAY & GE Capital now Synchrony Bank do this is that they want to really frustrate the customer stone wall them make up..." Read more
"I hired Tru Green to take care of my lawn as I'm a busy professional. I've always prided myself in having a beautiful lawn. They promised they would kill the..." Read more
"An extremely disappointing and unprofessional real estate agent. Mr. Doring showed up late to several of our scheduled meetings, was often hard to reach on his phone in between, and..." Read more
"Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more
"I feel scammed into paying for a six month subscription because I did not see on the site that if I did not cancel then I would be charged for..." Read more