I tried to get a Kobalt 25' tape measure replaced because it would not retract.Lowes told me to go to manufacturer for replacement.
The package stated "LIFETIME HASSLE-FREE GUARANTEE.You should never have a problem with your Kobalt tools. However,if you do, return the item to the place of purchase for replacement. No questions asked." After the the tool manager was called to the return desk. I was told that the model number is no longer carried.
When I asked for similar item they wanted to charge for difference in price? I tried explain the price of new one was the same as what I paid for the broken one. Now I asked to talk with the store manager. They made a phone call and I was finally given the new tape.
So much for a "LIFETIME HASSLE-FREE GUARANTEE" THANKS FOR THE HASSLE!!!
LOWES I'm buying Craftsman from now on!I've never had any problem returning a tool at Sears.
More Review Details
- Monetary loss:
- Product or service
- Kobalt Tape Measure
- Review category
- Supermarkets and Malls
You May Also Like
- "there was a special going on through the Lowe's website for a hitachi drill combo kit that was priced at $159 for $55.95. I checked in my area so see..."
- "I believe the reason that pay pal, EBAY & GE Capital now Synchrony Bank do this is that they want to really frustrate the customer stone wall them make up..."
- "Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes..."
- "I purchased much. Latitude touring 102T 225 65R 17,a set of 4 from Mavis co. The date was 4/27/2012.When my NYS inspection was done today 6/10/2015 there was 25,681 miles..."
- "I believe they sent the wrong adhesive for the Droid glass/digitizer my client purchased. I emailed them on Feb 16. I received a reply yesterday - March 10th! All they..."
- "I bought this refrigerator after hurricane Sandy destroyed my home. Within 6 moths I began to notice rust like spots. I called then later I sent an e mail They..."
- "Order 32 chairs, 12 of them either have scratch or nails through the back to the front. They never sent me any tracking numbers or delivery date even I called..."
- "My daughter calls me tonight stating that UDS delivered a package to our home, "between the 2 doors" on, I believe, 11/30/16. I look between the 2 doors and of..."
- "I purchased a whole house system from Rainsoft which included a softener, carbon filter, reverse osmosis, air ionizer and some laundry system thing called a Cleanstart. Well after a year..."