I tried to get a Kobalt 25' tape measure replaced because it would not retract. Lowes told me to go to manufacturer for replacement.
The package stated "LIFETIME HASSLE-FREE GUARANTEE.You should never have a problem with your Kobalt tools. However,if you do, return the item to the place of purchase for replacement. No questions asked." After the the tool manager was called to the return desk. I was told that the model number is no longer carried.
When I asked for similar item they wanted to charge for difference in price? I tried explain the price of new one was the same as what I paid for the broken one. Now I asked to talk with the store manager. They made a phone call and I was finally given the new tape.
So much for a "LIFETIME HASSLE-FREE GUARANTEE" THANKS FOR THE HASSLE!!!
LOWES I'm buying Craftsman from now on! I've never had any problem returning a tool at Sears.
Product or Service Mentioned: Lowes Replacement.
Monetary Loss: $10.