I went to the kingwood store in Humble Tx I bought a refrigerator with my debit card for 864.92. That was Feb.
2, the day of delivery I got a call saying they did not have refrigerator in stock and it would take 2 wks to get it. I had gotten rid of my refrigerator so my food was in coolers. Talking to store manager I order another refrigerator and paid 600.00 for it because of all the trouble. They delivered the wrong unit when I call back to the store they sent the right one with a dent and a scratch on the side.
Then they charged my account the 864.92 of the original price and the 600.00. I have called the store numerous times they just are rude and disrespectful and put me on hold or tell me no manger is available. When a store manager called me at 6:15 and I called back at 6:20 I was put on hold until 7:00 and then hung up on. I have called the customer service line over 18 times each time I'm told they made a mistake and it takes 24 hours for a response which I never get.
I called again today and was told what I have been told the last 6times I called the wrong dept was notified and I will get a call in 24 hours. Not withstanding the damaged refrigerator I received I will not let they take my 864.92 I will no longer shop at Lowes and will let as many as possible know of the poor service.
Product or Service Mentioned: Lowes Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $865.
Preferred solution: Full refund.
I liked: Product availability.
I didn't like: Delivery company and customer, Lack of responsiveness.