State: Hawaii Clear all filters (19 of 4839 reviews match)
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1.0
Details
LOWES on YELP IF YOU’RE SERIOUSLY CONSIDERING LOWE’S FOR A RENOVATION PROJECT IN HONOLULU, PLEASE READ THIS FIRST! In the many renovation projects I've been involved with over the years or even discussing them, never have I encountered such levels of incompetence,...
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1 comment
Anonymous
#1629299

OK, I won't. I'll never live in Honolulu either so I guess it's a moot point.

Review
#1447812 Review #1447812 is a subjective opinion of poster.
Cons
  • Everything to do with management
Reason of review
Bad quality
Loss
$30000
Preferred solution
Finish the project or refund owed funds
1.0
Details
Ordered a refrigerator online from Lowes and delivery services emailed me a delivery date of 12/20/18. After that delivery date passed w/o a frig., they now say the delivery won't happen until 1/30/19. Can you imagine waiting 2 months for a new frig. OMG. I won't be...
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1 comment
Anonymous
#1619184

It doesn't matter what retailer you buy from, if it isn't stocked in the store and they are depending on delivery from a manufacturers warehouse you may encounter delays. My guess is that you ordered either a Samsung or LG appliance.

If their warehouses are out of stock the have to wait for replenishment from the factory in Korea. Ships don't move very fast.

Review
#1432875 Review #1432875 is a subjective opinion of poster.
Cons
  • Lied to me about delivery date
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Ordered 4000 worth of kitchen appliances and after two weeks of getting the run around and then bringing out the wrong items I cancelled the order and went to Home Depot. They had everything installed two days later. Do not waste your time with Lowes delivery. That was...
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Review
#1317530 Review #1317530 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
1.0
Details
Called several times. Always get back to operator. Will not purchase again with this type of service. Trans 88646181 07-02-18 need cancel pickup and get $60 credit. Finally, Jerry from Waikele got my call and called the Iwilei store to process the cancellation of the 3...
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Review
#1308017 Review #1308017 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Purchased $200 JACUZZI toilet. Box had old tape which came off. When questioning salesman, was told "tape just popped off, it's good!" Took toilet home...toilet was cracked. Received new tape, replaced toilet...wrong tank top, wrong seat cover. Dealing with (Lowes in...
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Review
#1246963 Review #1246963 is a subjective opinion of poster.
Cons
  • Poor sales service at bathroom plumbing department
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
3.9
Details
We currently have a project under rehab. We ordered materials needed ahead of time to be delivered to job site. Original day of delivery was 1/24. Around 2pm, I called the store and ask about our delivery time just to find out It wasn’t on schedule to be delivered and...
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Review
#1178876 Review #1178876 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Honolulu, Hawaii - Delivery service suck

1.2
Details
Delivery guy called and confirm make like they deliver the order the next day. Then they called and make excuses after excuses. I have to reschedule 4 times and still didn't get the order deliver. I cancelled my order and buy else where.
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Review
#1163640 Review #1163640 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I was asked for my email when I purchased an item so the they could send me promos (or so I thought). I received an email for $20 Off your next $100 purchase. I took the coupon down to my local Lowe's and they said they don't honor that type of coupon. So, who would...
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Review
#1085774 Review #1085774 is a subjective opinion of poster.
Cons
  • I feel cheated
  • Manager could care less
  • Rude customer service associate
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Lowes Customer Care Review

2.8
Details
At the north may Lowes okc. Thrre wonem working paint counter. No one acknowledeg you are present and waiting. Really good at ignoring customers. lowes should train better on customer service.
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Review
#863404 Review #863404 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

LOWES REJECTED A PRODUCT REVIEW BECAUSE I TOLD THE TRUTH

I purchased a Frigidaire mini refrigerator for our guest house. The door is extremely difficult to open and requires two hands. I called Frigidaire and was told this was a non-serviceable product (in other words when it breaks you throw it away), they were aware of the door issues but could do nothing about it. When I conveyed this in my product review on the Lowe's website, they rejected it without explanation and no means to contact anyone as to why they rejected it. I'm done with Lowe's. In any event, their presence here in Hawaii on the Big Island is feeble compared to Home Depot.
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Review
#811009 Review #811009 is a subjective opinion of poster.
Reason of review
Bad quality