State: Hawaii City: Honolulu Clear all filters (11 of 4784 reviews match)
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1.0
Details
LOWES on YELP IF YOU’RE SERIOUSLY CONSIDERING LOWE’S FOR A RENOVATION PROJECT IN HONOLULU, PLEASE READ THIS FIRST! In the many renovation projects I've been involved with over the years or even discussing them, never have I encountered such levels of incompetence,...
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1 comment
Anonymous
#1629299

OK, I won't. I'll never live in Honolulu either so I guess it's a moot point.

Review
#1447812 Review #1447812 is a subjective opinion of poster.
Cons
  • Everything to do with management
Reason of review
Bad quality
Loss
$30000
Preferred solution
Finish the project or refund owed funds
1.0
Details
Called several times. Always get back to operator. Will not purchase again with this type of service. Trans 88646181 07-02-18 need cancel pickup and get $60 credit. Finally, Jerry from Waikele got my call and called the Iwilei store to process the cancellation of the 3...
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Review
#1308017 Review #1308017 is a subjective opinion of poster.
Reason of review
Poor customer service
3.9
Details
We currently have a project under rehab. We ordered materials needed ahead of time to be delivered to job site. Original day of delivery was 1/24. Around 2pm, I called the store and ask about our delivery time just to find out It wasn’t on schedule to be delivered and...
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Review
#1178876 Review #1178876 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Honolulu, Hawaii - Delivery service suck

1.2
Details
Delivery guy called and confirm make like they deliver the order the next day. Then they called and make excuses after excuses. I have to reschedule 4 times and still didn't get the order deliver. I cancelled my order and buy else where.
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Review
#1163640 Review #1163640 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes Customer Care Review

2.8
Details
At the north may Lowes okc. Thrre wonem working paint counter. No one acknowledeg you are present and waiting. Really good at ignoring customers. lowes should train better on customer service.
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Review
#863404 Review #863404 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
First no call the day before I called at 730 am on 1/25 2016 spoke to Lowes operator said that they called and my # was disconnected which was not true I was calling on the supposed disconnected # He forwarded me to delivery who said that the driver that was supposed...
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1 comment
Anonymous
#1101676

second delivery date 0n 1/25/2016 for delivery at about 8am on 1/26/2016

I was told by delivery manager and confirmed by store manager that the truck would leave at 730 am and I was to be first delivery which should be about 8 am

at 830 on 1/26 i called to confirm that i was on the list and was told by the person that answered for delivery that they would not know until 930 because the paperwork for that days deliveries was not yet received.

The stove finaly arrived at 10am

again they do not have a clue of what they are promising or tell you whatever to get you off their back at the time you call

worst service ever.

Review
#777647 Review #777647 is a subjective opinion of poster.
Cons
  • Lack of service and followup
Reason of review
Problem with delivery
Loss
$720
In January 2014 I ordered a kitchen sink with faucet, soap dispenser and grid. I was told it would take 4-6 weeks (as I'm in Hawaii) After 4 weeks I was called that my sink came in. My contractor went to Lowe's and picked up 1 large box (thought everything was inside)...
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Review
#478786 Review #478786 is a subjective opinion of poster.
I am expecting delivery of material (Trex) for my decking. I called yesterday to find out when I could expect delivery. They said someone will call last night. No one did. So, I called again and they said someone will call this morning. No one did, so I called again...
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1 comment
Anonymous
#778483

Sorry to hear that. I guess you'll have to change your suppliers.

Don't shop at Lowe's anymore, competition abounds.

Review
#472857 Review #472857 is a subjective opinion of poster.

Lowes in Honolulu, Hawaii - Not enough cashiers /no cooperations

I am a contractor and usually purchase the naterials I need in Lowes Hawaii(Waikele branch)On numerous ocassions the front is usually service by one or if you are lucky enough by two cashiers.Three or four days ago I went to buy somemore materials from the same store and this time the line is again busy The poor lady is asking for help and nobodycame down.I see the lady with a"BUSHY HAIR" setting in one of the chairs in front of the computer.At that time she was not working on the computer.Why can't she come and help the cashier instead of just setting down? As customers we hate seeing employees who don't wanna helpPlease post this in Lowes Waikele
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Review
#227115 Review #227115 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes has poor customer service.

After calling and getting no answer I went to the store and waited 30 minutes to be told the product was in but still has not been unloaded. Asked for credit application and was only approve for 500.00. Took 20 minutes on the phone just to get the application done and I have excellent credit. Went to Home Depot they had the product gave me a credit limit of 2500.00 and I only had to show my id and punch in my SS number into the key pad..no forms no calls...no wait time...and I had 4 asking if they could help me instead of me waiting for one person to help 4 of us. Just saying HD has got my money from now on !!
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3 comments
Anonymous
#192801

Sorry. It's--that works(first line). I will fink on myself before the "PRO" does.

Anonymous
#192799

Hey. Let me guess.

You are the Electrical Pro the works in the electrical department of a Lowes store(if not, then sorry). Your comments and the little bit of info that you throw around in your statements(all of them) suggest that. Maybe the person on this review does not quite understand credit procedures. The financial institutions for all retail stores in the world have the right to give limits for what ever reasont based on consumers credit history, income, and how much credit they are already paying on.

The retail stores have no business or rights in determining the total of a persons credit limit. The providers are seperate institutions and are used by stores because a store is not a bank. More established and honest places may only give a small limit in protection to the customer.

The credit guidelines have changed tremendously in this country with our new President. "Electrical Pro", find out what institution your establishment goes through(no matter who you may work for)and find out a little more about their credit provider.

Anonymous
#192694

I really do not see the poor customer service on this one. Our system is a little slow, I'll admit that. But as per the product still being unloaded...well, have you ever unloaded a 53 foot trailer full of product ?

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Review
#189120 Review #189120 is a subjective opinion of poster.