100 Connecticut Ave, Norwalk, CT 06850, USA
Not resolved
3.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

Start with I love Lowes Product, however not the last customer service encounter. I purchased an expensive shower door, which went on sale few weeks later.

As a policy for the price match I provided my purchase receipt for the refund, which Head Cashier took as personal insult. She made her business do anything possible to NOT refund the difference. She lied about 7 days policy, until I asked for the manager, who confirmed the opposite. Then she made another cashier walk all the way to another end of the store to make sure that my picture of the new price ( that I took few minutes ago to help with the proof) was not "made up".

She was very rude, unapologetic when realized that all is legit and she has to do the refund. Even her colleagues had raised eyebrows just from hearing how she was talking to me. Unnecessary rudeness does not translate into more customers and good face of the business.

The store is in Latham NY, Head Cashier's name is Kim. Stay away from HER.

Product or Service Mentioned: Lowes Cashier.

Reason of review: Poor customer service.

Lowes Pros: Wide variety of products.

Lowes Cons: Poor treatment of customer.

  • lowes rudeness
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