I special ordered $1000.00 worth of manufactured rock, mortar, etc... & paid to have it delivered.
I had my contractor ready on the day they said it would be delivered. They did not notify me until 7:30 a.m that it wasn't in. My contractor politely accepts this & tries to find other work to fill his suddenly available time. Next delivery date, my contractor is there, I am notified about 8 a.m there will be no delivery.
Contractor pretty upset. They were able to deliver the following Saturday moring. I gave Lowes my son's phone number, arranged to have my son meet them & put in garage. By noon it was still not there.
My son goes to work. They delivered the rock & mortar, dropping it in my driveway, in the rain (which doesn't do mortar any good), and broke one out of every 5 rocks. When trying to report this to a manager, I was tranfered 8 times. The manager I reached really could have cared less.
He said to bring broken rock in, and he would reorder that amount. Wow, another delay.... What could Lowes have done differenlty?
I don't care at this point. They will never get another dime of my money.