4210 S Dale Mabry Hwy, Tampa, FL 33611, USA
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2 comments

I went into the store and purchased a washer and dryer (didn't finance, but 100% purchased). They said the earliest they could deliver it would be a week and a half later.

A week after the purchase I received a call saying they no longer had that set available for me. I HAVE NO WASHER AND DRYER AND A TON OF DIRTY LAUNDRY! Then, they tried to sell me a very inferior washer and dryer for the SAME AMOUNT so they could get it to my house sooner. I immediately went somewhere else and got the first model I had originally purchased from a competitor retailer.

Lowe's didn't own up to the mistake and didn't go out of their way to make a decent resolution for me. Horrific customer service.

Mistakes happen, but it's how they're dealt with that shows people the professionalism of a business and its employees. Looks like it's Home Depot for me here on out.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Order processing issue.

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h.kitchener
#1471908

Not sure why you are so distressed. Lowe's found out they could not supply you with the model you wanted and called when they found out.

They offered you a different set which you refused so the sale was cancelled.

It's nice you got the same model from another retailer, so what is the problem here? Sounds like you just want to complain about something.

Anonymous
#1471802

The reason you had to wait a week and a half is they had to order it from the manufacturer. If the manufacturer had no more available, what did you expect them to do? Either you choose another model from them or do as you did and found someone that still had the models you wanted on hand.