I went into the store and purchased a washer and dryer (didn't finance, but 100% purchased). They said the earliest they could deliver it would be a week and a half later.
A week after the purchase I received a call saying they no longer had that set available for me. I HAVE NO WASHER AND DRYER AND A TON OF DIRTY LAUNDRY! Then, they tried to sell me a very inferior washer and dryer for the SAME AMOUNT so they could get it to my house sooner. I immediately went somewhere else and got the first model I had originally purchased from a competitor retailer.
Lowe's didn't own up to the mistake and didn't go out of their way to make a decent resolution for me. Horrific customer service.
Mistakes happen, but it's how they're dealt with that shows people the professionalism of a business and its employees. Looks like it's Home Depot for me here on out.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Order processing issue.