We didnt even get to the installation phase. Whenever we would call to ask about our info for getting the measurements we were sent to phone *** and then it hangs up.
We went to the store and an assistant manager agreed that their phone system is awful. Tracy took our info initially and my husband went to the store to talk toher. Someone said they would get her and never saw or heard from another person again. If this is how you are treatedwhen you dont even have our money yet I cant imagine what it would be like if we had completed prelimanary info and had paid.
Went to Carpet Mill Outlet where we were helped immediately and had our carpet ordered that same day.
Imagine, someone really wanted our business and our money. One of Lowes big wigsneeds to go and push a button for service and see how it goes for you.
Lowes Cons: Phones.