Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

Horrible Company ***-bent on self-destruction. Following the path of Sears.

Bought a refrigerator from Lowes. Stopped working after a week. Called to complain and ask for a replacement and was given the runaround, put on hold over and over again. The more you complain, the worse the service gets.

You would think a major company like this with Home Depot as a direct competitor would work to make the customer happy, not dissatisfied.

Many friends warned me not to go to Lowes. Lowes is going to disappear onto the dustbin with Sears pretty soon with this kind of "what are you going to do about it" attitude.

Product or Service Mentioned: Refrigerator.

Reason of review: Return, Exchange or Cancellation Policy.

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You obviously haven't looked at the Home Depot complaints on Pissed consumer. You, as most people don't seem to understand that the stores you buy products from don't manufacture the products they sell and are not responsible for the warranty.

It is the manufacturer that sets the terms of the warranty. In most cases the appliance manufactures won't take the product back unless it is an initial failure.

Once it's in you home and running it is covered under a warranty that covers the REPAIR of the appliance, not replacement. Don't blame the store, if you have to blame someone, blame the manufacturer.

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