I have never been so dissatisfied with a vendor until my experience with Lowe’s this week. It was so bad that I canceled my elderly parents refrigerator after four days of not showing up, when they promise next day delivery, and went with famous Tate.
Their delivery service called XPO is awful!!! I was on hold 30 plus min 5 to 6 times the past 3 days trying to find out where my delivery was only to find out that there was not going to be any delivery after being promised a window of time for several days. I will never set foot in a Lowe’s store again!
Home Depot has all my business going forward. I don’t even want to give a one star rating because they don’t even deserve that.
Reason of review: Problem with delivery.
Preferred solution: Full refund.
Lowes Pros: Unbelievably confusing and disorganized.
Lowes Cons: How my order was handled, No consideration or respect whatsoever, Dont care about you once they have your money.