3333 N 147th St, Omaha, NE 68116
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Myself and a neighbor purchased freezers on Thursday 09/19/2019. We set up delivery for the same day 09/22/2019.

Given a delivery time anywhere from 8am to 4pm. Received a confirmation email on 09/21/2019. Stated we'd get a phone call within 2 hours of delivery. At around 2pm the neighbor received a call that delivery would be between 3pm and 5pm.

3pm nothing, 4pm nothing, 5pm, nothing. I called the store, manager, said he call me back with information. No phone call to me, but the neighbors did receive a call from delivery stating they would be there in 30 minutes, that should have been 5:45. That came and went.

Finally at 6:15 they arrived at the neighbors without my freezer in sight. Said it was on another truck. I proceeded to gather my receipt and head to Lowes and cancelling my evening plans. Yes, I had plans because I assumed the freezer would be delivered by 4pm originally.

Fortunately the store employees in Customer Service were very accomidating and sympathetic toward my problem. Unfortunately I had gone online and purchased another freezer from a locally owned store called Nebraska Furniture Mart who will be delivering a freezer with free delivery tomorrow.

I will never purchase another high cost item or product from Lowe's again. My friends and acquaintances will hear about my experience.

Product or Service Mentioned: Lowes Home Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Lowes Cons: Delivery.

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