Not resolved

I purchased Pella windows from Lowes in Oshkosh, WI on April 3, 2018. The windows were received and installation began on May 15.

The installer made a mistake on the window measurements: they were 1/2" too big for the openings but insisted they could make the window fit. WRONG! The installers got the windows in but they mutilated my home. They have yet to finish wrapping the outside of the windows and have removed all the interior wood trim around the windows.

It is now July 17 and Lowes doesn't give a damn about completing the installation. I have contacted four reputable contractors and no one wants to finish Lowes *** I am contacting an attorney and the cost will be much greater than if I had just purchased the windows from a reputable company.

If you want windows, STAY AWAY FROM LOWES! Lowes doesn't even deserve a one-star rating.

Product or Service Mentioned: Lowes Window Installation.

Reason of review: Not as described/ advertised.

Monetary Loss: $6569.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I don't understand your comment that I might be a to total c**t. I will not stoop to your level but Lowes is responsible for this dreadful situation.

Lowes hired the installer, agreed with the installer's "solution" to the wrong-size windows, and now will not help correct the situation.

Lowes should not be selling windows... they should leave it to the professionals.

@Faye Helstrom

The "professionals" you speak of have all been driven out of business by cheap a55 people like you who want to save a few bucks shopping at places like Lowe's.

@Faye Helstrom

Even the professionals get some of their things at Lowes or Home Depot. An independent contractor isn't going to touch the job because another contractor was working on it.

It's a legal issue to them.

Your best bet is to contact the installer. If you have to contact the corporate office.

@Faye Helstrom

Or maybe next time you'll do more research on window installation then you wont be crying and blaming Lowes


It is not a Lowe's job. It your installer. The fact no one wants too touch your windows makes me wonder if you might be to total {{redacted}}.