Installed sales has been a disaster. Ordered one window December 2016.
Here it is November and they still have not installed the proper window. To summarize: 1. Delay ordering due to staff vacations, no communication in install office. Months!
2. Window arrived to store but we were never notified. Weeks! 3.
Contractor delay installation, never returned phone calls. 4. Installer arrived at dusk and installed window improperly. 5.
New installer arrived a month later and laughed at previous contractor work. 6. Month Later new window installed 7. Failed inspection - Not tempered.
8. New window arrived a month later, no one called me and I had to track down installer to setup my own time. 9. New window was not obscured and still NOT tempered.
New window arrived and waiting on third installer to call me. NEVER EVER DO BUSINESS WITH INSTALL OFFICE !
Product or Service Mentioned: Lowes Window Installation.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: $5,000.
Lowes Cons: Lies and disrespect, Rude staff, Claim we did not call when we did, Never called, No communication.