3.2
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Ease of Use
Exchange, Refund and Cancellation Policy
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I have been a LOWES commercial customer for 22+ years

I ordered windows for my Home as part of an exterior renovation on 4/20/18 and pre paid $4500

It has been a very frustrating experience

I am not getting anybody to stand up , be accountable, get the job done

Specifically the CO office. The Manager Dwana and rep Eric gave no follow thru, no accountability, they are out of the loop.

Communication is hit and miss.

If I don’t hunt my windows down nobody else does

The windows were to be installed 6/7/18

1 was broken during shipment

Three of them were ok but were NOT installed

2 were ordered WRONG

Installers left the job without installing any windows

10 days later Lowes finally came and retrieved the windows from the middle of my driveway where the installers left them

Eric confirm delivery 7/19, then 7/25, then silence .. ...

The 3 windows that we’re correct have now been lost , stolen , sold at the store- nobody knows!

Now I hear the new delivery date to be 9.12.18!!!!!

install maybe.....

Product or Service Mentioned: Lowes Manager.

Reason of review: Poor customer service.

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