I see so many customer complaints online, and a lot are directed at the employees. Believe me, I understand not every employee is great. But, quite a few times, it's NOT the salesperson who is screwing up your order, or denying your warranty, etc. Most of us bend over backwards to make things right. BUT! This company provides NO training, gives ZERO support at the store level, upper-management doesn't care about you the consumer, nor do they give a *** about the employees. They want your money, and want their workers to work for *** wages, and smile as they toss us under the bus.
You have to understand the reason most of your deliveries are late, is because we have no idea when your product is due to come in. We call the warehouse and they tell us 4-7 days. We can't track anything because we are working with a computer system from the 90's. We are pushed and pushed to sell their Extended Protection Plans, and get people signed up for a Lowe's credit card. Your appliance breaks, we can do NOTHING at the store level! Call the # for the warranty dept., but for *** sake have your receipt! You'll jump through hoops to get anything done. WE CAN'T DO ANYTHING FOR YOU IN THE STORE! Cussing at me, telling me I am incompetent, etc. is not going to help.
If any of us were trained experts in the various depts., we would be working somewhere else. Most of us (myself included) have sought out training on our own time. To try and be better able to help and solve your issues. At some point YOU have to take the initiative and LEARN HOW TO DO A PROJECT ON YOUR OWN!!!!
Working here is like being in High School, gossip, favoritism, back-biting, and a general sense that if you aren't a management pet you are not welcome. If you're a guy, you are left to do the heavy lifting and the physical work. Of course 3/4 of the employees are on FMLA for some made up vague "illness". And heaven help you if you discuss anything with HR. They will tell all to the management, who in turn tell their pets, and inside of a week; the entire store knows what you discussed. But, at least after you work there a year, Lowe's throws you a $.15 raise! No commissions. No bonuses....they say you can get one but, they recently changed the qualifying store sales amount to the point where, it's not even a viable option anymore.
But, as long as the CEO makes millions in salary and bonuses, screw the employees! Yeah, at least I have a job. And I'm thankful for that. What do any of you care, as long as you get the cheap *** from China, and get to abuse the employees, hopefully that makes you feel better.
Reason of review: Bad quality.