I have a horrible time logging in, I tried to find out if I paid off my 6/12 promotion on time and I was told I will have an answer in 14 days...great! I can't log on and when I did get online I had a horrible time finding my way around!
As a former employee this is frustrating, imagine me in customer service trying to explain this to anyone! NICE!
a fine example would be Encompass Insurance...I go online, type in my account number and my zip code and BING! I am online and able to make my payment...it's fabulous!
I can't wait until this bill is paid off and I can close out this account! I am obviously NOT happy...