I purchased Black and Decker *** Trimmer Two Years ago you still sell the same one the two line kind and the cap on the end broke. I went to the store in Quakertown Pa to buy a cap the salesman told me you don't sell them go on line and you can buy one.
So I did and I ordered on September 15th and I still don't have the part I have called many times in the day time evenings and never talk to anyone only a message I have left many messages to call me back no call. I ave gone to other Lowe's Home Depot and Sears they like you only sell the *** trimmer no parts.
Tonight I went to the Store in Quakertown and talked to the sales person and she told me that the paper I showed her that I ordered from is not Lowe's its on your web site it's called 1-800 tool repair so she called and guess what she got a machine and let another message and told me check Friday maybe they will call me I have being waiting since Sept 15th for a call the part is only $ 4.00 shipping was $ 5.32 I know its a little amount but That's not how a customer should be treated, I have being waiting so long I had to buy another *** Trimmer I feel I should get something not just wait for a call back or maybe I should take my sales somewhere else. Thank You Neil McCurdy Phone # 610-346-7946
Monetary Loss: $9.