Vallejo, California
Not resolved
Customer service
1 comment

I really want to like Lowe's. There is one about 10 miles from my house.

Several experiences have really done it for me. I went there today, Vallejo, California. I am looking for kitchen countertops --- probably a $3,000-$4,000 job. A young woman was sitting in the kitchen department.

She was very busy on the computer. I asked if she would help me. She said reluctantly "okay." I explained what I was looking for. She said Lowe's has no samples for countertops.

I asked how people choose and she said most people just choosed based on what they see in the store. I said okay. And left. She did not try to save the deal by offering to guide me through the process etc.

She was just as happy that I left so she could go back to what she was doing. This is so typical of Lowe's. We went in not long ago to buy 4 ceiling fans and have Lowe's install them, the person who does this was not in today and no one offered to have them call us. I once owned Lowe's stock....

that was pretty incompetent too.

Home Depot immediately scheduled us for a kitchen consult and would supply samples. Here we go!

Reason of review: Poor customer service.

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The funny thing is that if you read the reports about Home Depot, they sound exactly like the ones about Lowes, or Menards or any of the other home stores.