Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I walk with a cane. I wanted to purchase a Shepard Hook (84") I parked as close as I could to the entrance to the Garden Shop area.

As I entered a worker from the garden dept. was asking a customer who was leaving if he needed help.. The outgoing customer said, 'No I can manage.' With that I Said to the employee, 'I could use a hand. I want to get a Shepard Hook and they are at the back of the shop'.

He said 'OK'. I walked all the way back to where the hooks were and found that there was no one following me. With difficulty I managed to get the hook off the rack, checked out and to my car. I never did see 'My Helper'.

I guess it was his coffee break time It would have been better if he had told me in the beginning to go take a hike. At least that is better than on Wednesday when I went in to buy a few items and when I wanted to find wood dowels I couldn't even find a sales person to ask were they were located! And Lowes used to be such a pleasure to shop at!

Robert J. Tabit

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: Better training of employees..

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