8383 Topanga Canyon Blvd, West Hills, CA 91304, USA
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I bought a Bar-B-Q grill. I was promised a delivery of 8/29.

The delivery guys delivered it and from here my ordeal started. I called up Lowes and they promised a replacement to be delivered on 9/1. On 9/1 I called Lowes to check on the delivery time as I had not heard from them. The manager at West Hills, CA store from where I brought the grill told me it will be delivered between 5:30 and 7:30.

I stepped out and at around 12:20 PM i receive a call they are there to deliver the grill. I was almost an hour away from home and told them to reschedule as I was given a different time. I was told they will deliver on 9/2 between 9:30 and 11:30 AM. I stayed at home and when they did not arrive at 11:30 I called the store, I was on hold for almost 40 minutes and during this time I was disconnected at-least 4-5 times.

Finally I was able to get hold of the manager and he told me they do not control the delivery as it is outsourced and we will get a call from the delivery company.

Finally, in the evening I went to the store and they put the notes in the system for a delivery on 9/3. I have still not received the grill and I have been on the call with them for 30 minutes.

This is one of the worst experiences and I do not plan to buy from Lowes again.

Product or Service Mentioned: Lowes Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lowes Cons: Worst customer service.

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