I have a lot of bad experiences at Lowe's in Gurnee, Illinois. First of all most of the employees at Lowe's in Gurnee doesn't have any clue about what they're doing.
The first time I bought something from Lowe's is a 42 boxes of laminate wood. Employee's at Lowe's first of all set the date of pick up of the item on the wrong date. When I asked them to changed the date, it took them 20 minutes to change it. They have to make a lot of entry in their computer etc.
and they blame on the customer when they do this mistakes like this. The customer service representatives would even make faces, raised their tone of voice in sarcasm as to the customer whose patronizing their store. Secondly, when I picked up the item, I have to leave 15 boxes in the store because it doesn't fit in my van. The cashier and the guys working there had witnessed that I left the 15 boxes that I will pick up in few minutes when I get back after I drop off the first set of boxes that I picked.
Those guys and the cashier was so *** that they have to contact the manager and other employee to check for my receipt. I showed the receipt to be complinat with what they;re asking but they still doesn't want to relased the item. I have to wait for as long as 30 minutes for them to gave me an ok to load the itmes that I already bought and paid in full. Now buying online in Lowe's was again another story.
Lowe's doesn't keep up to their words about delivery. I bought a granite sink which I'm still waiting for to be delivered. It has been almost 4 weeks now since I ordered and paid.
Lowe's had postponed the delivery twice already. I got penalized for that because I have to cancel the service that will cut my granite countertop.
Product or Service Mentioned: Lowes Cashier.