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My daughter bought a stove and refrigerator and got the extended warranty. She had one problem with the glass coming lose from the oven door which they fixed. The refrigerator stopped cooling and they come to fix it. The next day it quit again. Total trips so far to...
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1 comment
Anonymous
#1765295

Why are you complaining about the retail store rather than the the quality of the product. If you expect someone to replace it, it should be the manufacturer, not the retail store.

Review
#1686153 Review #1686153 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Warranty issue
We purchased a range from Lowe's to be delivered to our home the next business day between the times of 10:30 am and 1:00 pm, according to the store. I expected the drivers to come early, but not at 8:30 am early. What if I hadn't arrived home from the night shift and...
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4 comments
Anonymous
#1755716

Another entitled customer with a foul mouth.

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Review
#1667681 Review #1667681 is a subjective opinion of poster.
Pros
  • Customer service was amazing during purchase
Cons
  • Drivers
  • Delivery
Reason of review
Poor customer service
Preferred solution
To never trade me hard earned money for their delivery BS.
Tags
  • Lowe s Delivery And Installation

Lowes in Chicago, Illinois - I have 11 boxes

I have 11 cartons of unused planks of this product available
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Review
#1652642 Review #1652642 is a subjective opinion of poster.
Reason of review
I have 11 cases but need more. Would like a refund
Preferred solution
Full refund

Lowes in Fondulac, Illinois - I sent my rebate in April 11 info says it was received May8 and mailed May 28. It is now July 22 and I still have not received my rebate.

I paid in full 5593.00 you should have a better rebate method. I get my rebates from Menards in 2 to3 wks I have been waiting 3 and a half months for this one.
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Review
#1596684 Review #1596684 is a subjective opinion of poster.
Reason of review
Rebate
Preferred solution
Deliver product or service ordered

Lowes in Capital, Illinois - Do not trust the employees

1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Variaty of items
  • Military appreciation
Cons
  • Customer service
  • No consideration or respect whatsoever
  • Knowledge of staff
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Initial customer service
  • Used to like their quality and brand
Cons
  • Lack of professionalism
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure
1.3
Details
I bought a dishwasher and they came on scheduled day to install but they never screwed my dishwasher and when I am trying to reach them no one is responding properly. I would not recommend lowes installation to anyone.
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2 comments
Anonymous
#1709379

You have a rather odd complaint. I really doubt that most people would want to use a dishwasher that somebody had screwed. Seems like something someone could get arrested for.

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Review
#1571054 Review #1571054 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Angry Homeowner

Lowes in Roselle, Illinois - Close account

I open up an account with lowes in April 17, 2019 made my payments on time didnt max my 3000 dollar limit. I got an alert from credit karma saying my account was closed. I call the card and they said my credit score went down well it was ip when ypu issued the card and yes it did go down because i applied for other loans that i was approved for and pay on time. What give lowes the right to review. My credit again without my permission
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4 comments
Anonymous
#1708201

First of all, you didn't have an account with Lowes but an independent credit company. It's obvious that you didn't take time to read the credit agreement you signed when you opened the account.

If you had, you would be aware that it said that they will check your credit rating from time to time and adjust your limits as your credit changes. If your credit score goes up, they would,ld increase your limits. If your score goes down, so does your limit.

You obviously opened too many accounts and spent too much for them to be comfortable with. Blame yourself for taking on so much debt.

Anonymous
#1714118
@Anonymous

Hey Anonymous - Wow - you sure have a bunch of assumptions and unhelpful 'thoughts' in your reaction. How about not being a complete *** But then again, you are trying to be helpful with your comment and this is the best you can muster.

Anonymous
#1725382
@Anonymous

What assumptions are you talking about. Read any credit account agreement and you will find that you give the account holder the right to review your credit.

The post state that they opened other loans as well as the card and that their credit rating went down as a result.

It is obvious the the company that holds their Lowes account wasn't comfortable with the amount of credit that had been extended and closed the account. People need to take time and learn about using credit and proper borrowing habits.

Anonymous
#1724966
@Anonymous

I don’t agree.

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Review
#1568755 Review #1568755 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Close account
Preferred solution
Let the company propose a solution

Lowes in Fairview Heights, Illinois - New Fencing

Have been trying to contact store to #2300 for four weeks now, we have not been followed up the store at all. Had a new vinyl fence installed in February against our wishes because of weather conditions, installer said would not be a problem first mistake. I presume installer used a couple of unemployed wine-oes whom really didn't care what they did. Fence is crooked not on property line, patched corners instead of connecting to other fencing so medium size dogs can walk through patched with wood, not on the ground as we requested my smaller dogs walk under, gates were ordered at 4 foot neither one 4 foot creating issue with getting lawn mower through, left deep ruts in the yard with their equipment because ground was soft and muddy because of the weather when questioned about that was told we would have to take care of that ourselves, not very professional, which is the reason we wanted them to wait, plus several muddy places left in my yard where grass isn't growing. I had quote to repair my yard in excess of 5K not happening on my part. Paid 9, 000 for fence is also falling apart on the front installer named Bruce doesn't have time to come and fix under warranty. Not happy with Lowes considering calling TV stations for help, can't get from store.
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Review
#1536533 Review #1536533 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Capital, Illinois - Lowe’s rebates are a scam

1.5
Details
Should have received $40 and $10 gift cards from sherwin williams paint rebate said that it couldn’t verify my purchase even though I entered the receipt information correctly. Also unrelated but I have purchased a brand new riding mower that when they sent did not run right at all. They replaced with another one that also does not run right. Needless to say I will no longer be shopping at Lowe’s.
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1 comment
Anonymous
#1682246

Did you ever think that there might be user error if 2 mowers don't run right? Did you put oil in them?

Are you using fresh fuel rather than gas that has been sitting around for a long time? Are you using the choke properly?

Review
#1527704 Review #1527704 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue