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DO NOT BUY COUNTERTOPS FROM LOWES!

DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
I purchased solid surface counters from Lowes and it's been a nightmare. The countertops were a disaster. Its of all they the installer left oily smudges all over the counters that took me days to scrub off. Then I noticed all of the other defects. They were poorly fabricated and sized. I was promised no seams and no overhang by the fridge (which is a given, otherwise you cannot fit your appliances). The color should be consistent as well. I had problems with all of this. The Lowes escalation rep has been completely uncooperative and a bully. They only want to protect the fabricator and don't seem interested in keeping a customer. This has been going on for close to 3 months now. Lowes attitude is basically you have them, they were cut, you're stuck with them. I paid for new counters and I now have franken-counters. You will be sorry if you choose Lowes.
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3 comments
Anonymous
#1654067

We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) on 3/4/2016. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.).

All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The silestone countertops were installed by counter fit on 3/28/2016. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink.

This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months....

No problem - right? Absolutely wrong. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the *** product and *** warranty they have sold and installed in your home - that's customer care at its best. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number.

Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded.

Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect"..... What?...ok...what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months? After reviewing online complaints (complaintboards.com) this seems to be the norm for these folks at silestone......issue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim.

No one came out and inspected the crack. The claim was just denied after the silestone countertop cracked within 20 months of install.

Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Buyer beware.

Anonymous
#1570998

so you bought counter tops from Lowe's because they were cheaper than the local company and they look it. What did you expect?

Anonymous
#1652947
@Anonymous

Not even close to a useful comment. If it's garbage the store should sell it that way or not sell it.

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Review
#1368404 Review #1368404 is a subjective opinion of poster.
Service
Lowes Countertop Installation
Reason of review
Bad quality
After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would...
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14 comments
Anonymous
#1713376

If you happen to buy a floor from Lowes you can call installers like me to install it. You will more than likely save hundreds of dollars.

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Review
#352595 Review #352595 is a subjective opinion of poster.
Service
Lowes Installation
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Used to like their quality and brand
  • Initial customer service
Cons
  • Lack of professionalism
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure
We purchased a range from Lowe's to be delivered to our home the next business day between the times of 10:30 am and 1:00 pm, according to the store. I expected the drivers to come early, but not at 8:30 am early. What if I hadn't arrived home from the night shift and...
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4 comments
Anonymous
#1755716

Another entitled customer with a foul mouth.

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Review
#1667681 Review #1667681 is a subjective opinion of poster.
Pros
  • Customer service was amazing during purchase
Cons
  • Drivers
  • Delivery
Reason of review
Poor customer service
Preferred solution
To never trade me hard earned money for their delivery BS.
Tags
  • Lowe s Delivery And Installation

Lowes in Capital, Illinois - Do not trust the employees

1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Variaty of items
  • Military appreciation
Cons
  • Customer service
  • No consideration or respect whatsoever
  • Knowledge of staff
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had
1.3
Details
I bought a dishwasher and they came on scheduled day to install but they never screwed my dishwasher and when I am trying to reach them no one is responding properly. I would not recommend lowes installation to anyone.
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2 comments
Anonymous
#1709379

You have a rather odd complaint. I really doubt that most people would want to use a dishwasher that somebody had screwed. Seems like something someone could get arrested for.

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Review
#1571054 Review #1571054 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Angry Homeowner
My daughter bought a stove and refrigerator and got the extended warranty. She had one problem with the glass coming lose from the oven door which they fixed. The refrigerator stopped cooling and they come to fix it. The next day it quit again. Total trips so far to...
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1 comment
Anonymous
#1765295

Why are you complaining about the retail store rather than the the quality of the product. If you expect someone to replace it, it should be the manufacturer, not the retail store.

Review
#1686153 Review #1686153 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Warranty issue

Lowes in Capital, Illinois - Lowe’s rebates are a scam

1.5
Details
Should have received $40 and $10 gift cards from sherwin williams paint rebate said that it couldn’t verify my purchase even though I entered the receipt information correctly. Also unrelated but I have purchased a brand new riding mower that when they sent did not run right at all. They replaced with another one that also does not run right. Needless to say I will no longer be shopping at Lowe’s.
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1 comment
Anonymous
#1682246

Did you ever think that there might be user error if 2 mowers don't run right? Did you put oil in them?

Are you using fresh fuel rather than gas that has been sitting around for a long time? Are you using the choke properly?

Review
#1527704 Review #1527704 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue

Lowes in Chicago, Illinois - I have 11 boxes

I have 11 cartons of unused planks of this product available
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Review
#1652642 Review #1652642 is a subjective opinion of poster.
Reason of review
I have 11 cases but need more. Would like a refund
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Fondulac, Illinois - I sent my rebate in April 11 info says it was received May8 and mailed May 28. It is now July 22 and I still have not received my rebate.

I paid in full 5593.00 you should have a better rebate method. I get my rebates from Menards in 2 to3 wks I have been waiting 3 and a half months for this one.
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Review
#1596684 Review #1596684 is a subjective opinion of poster.
Reason of review
Rebate
Preferred solution
Deliver product or service ordered