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Lowes - Manager Review from Chicago, Illinois

2.4
Details
I am a card holder at lowes on 6920 state ave in Wyandotte, kS and I have had some good employees helping me when you finally fine help after walking around looking for somebody. And some are very rude employees. They'll tell you they're about to take there break. And the cashiers can be so rude. The young girl in returns and I had a yelling match at each other. She was still there the last time I was there. Do they know there are people who want a job. If they don't like there job they need to leave. who's over this store. They need a manager who's not going to take employees being rude. Something bad is going to happen at this store if they don't get it under control. I keep watching the news. I don't shop there any more. This store will go out of business, b/c people will stop coming. This is how we as customers in the Dot (Wyandotte) do businesses like these. We stop coming. We will shut them down. Just watch....
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Review
#636535 Review #636535 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
I purchased a Samsung dishwasher. It was missing the toe kick piece, which I didn't realize until I installed it. I've spoken with Lowes Customer Service for a total of at least 6hrs now trying to get the piece replaced. I Keep getting transferred from one...
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1 comment
Anonymous
#983462

"I even had the Lowes store manager call in and they refused to help him."

Sounds like Lowes has tried to help you - it's the Samsung company you should be complaining about.

Review
#621383 Review #621383 is a subjective opinion of poster.
Cons
  • Customer service
  • Customer service received
  • Service
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution

Online Pricing Review

I had ordered something online at lowes.com and when I got to the store to pick it up, it was not what I had ordered and they said their was an error with the pricing online. I called the hotline and was treated very badly. I then spoke with the supervisor or lowes and he was even more rude!!! Said that lowes.com and th he actual store are different. Lowes will NOT have my business anymore!
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Review
#528929 Review #528929 is a subjective opinion of poster.

Lowes - Review about Air Compressors from Chicago, Illinois

Two air compressors garbage. Third ordered they never called when they came sold out now I got to wait another week
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Review
#508405 Review #508405 is a subjective opinion of poster.

Lowes Policy Review

Lowe's supposedly has a policy that requires state identification to use a credit card and will not accept my Government Issued Identifixation Card.
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Review
#506280 Review #506280 is a subjective opinion of poster.
kobalt tools suck all off them! the break. they give you a hard time to replace them what happend to made in usa? i'm a nascar fan and it *** me off to see the #48 team promote such garbage. bring back usa tools! im a union carpenter these tools are junk! dont buy...
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3 comments
Anonymous
#1346858

Completely agree they've dssappointed me for last time. I assume they were trying to replicate craftsman with warranty and innovative tools. The quality is terrible and warranty tough to neotiate.

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Review
#370067 Review #370067 is a subjective opinion of poster.
Loss
$1
Tags
  • hard time

Lowes in Chicago, Illinois - Front Screen Door

We bought a screen door from Lowe's. We installed it outselves,because the gentleman working in the door area we could not understand and didn't feel comfortable trying to book an installation with him. Well, the hinges completely broke off within a month of having the door, which in turn made the other pieces of the door break and now we have a half of a front door on the front of our house. We went back to Lowe's and talked to the store manager about it and he said well you can buy a new door or buy replacement parts. I handed him our receipt and said he could not do anything for us, because the store would lose money. SOOOO, we are out $300.00 for a front door. We have always been faithful to Lowe's but not anymore. This is completely unacceptable!
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5 comments
Anonymous
#861879

Sounds like the installer(homeowner) didn't have a clue as to how to install the door. There are tens of thousands of Pella storm doors out there that are professionally installed that last a lifetime.

Homeowners should be aware that they should go to a Pella retail store near them and that store would more than helpful to arrange a professional installation of any of the Pella product lines. It may seem outrageous what the retail Pella stores may charge but at least there is a known warranty and a local owner who cares about the product and the service associated with it.

RetailCop
#568693

The hinges just broke off??? I'm glad the manager is taking a stand for his company.

Even though most people (sneaky geeky) think that a huge corporation could absorb this measly $300, you are actually taking money from the people in the stores.

I know it's so funny to watch people squirm, but when you make a bogus complaint it effects the management staff's pay. You wouldn't want people taking money from you, would you??

Anonymous
#566537

I don't work for Lowes but have sold storm doors for a few years. They are pretty simple to install.

If the hinges broke off it is more than likely that you left out the fact that door was damaged by a gust of heavy wind or that your kids or grandkids were hanging from the door. The hinges don't just break, something out of the ordinary caused this to happen.

If it is the wind, talk to your insurance company. If it's the kids, make them pay for a new door.

Anonymous
#566367

here is what you do. Call the store manager again and discuss the situation.

If he doesn't offer to help you to your satisfaction, ask him for HIS bosses' contact info and the Lowes Customer Care 800 #. Then stand back and watch him start falling all over himself to take care of you.

Anonymous
#566364

Well....If the door did break within 30 days of purchase then it would fall into the category of the 30 day no questions asked return policy. If it is past 30 days then your course of action would be to have a pella rep come out and look at the door.

Your local Lowes should be able to arrange this or you can contact Pella directly if you are no longer comfortable working with Lowes. The rep should be able to discern if it is a product defect or a poor installation.

If it is a defect then they will replace the door, if it is due to poor installation then you are pretty much out of luck. Hope this helps.

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Review
#357461 Review #357461 is a subjective opinion of poster.
Loss
$298
After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would...
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14 comments
Anonymous
#1713376

If you happen to buy a floor from Lowes you can call installers like me to install it. You will more than likely save hundreds of dollars.

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Review
#352595 Review #352595 is a subjective opinion of poster.

Lowes in Chicago, Illinois - Lowe's internet fraudulant ad

I purchased a ride on lawnmower online from Lowe's. I thought they were reputable, and the advertised price was wrong. The store and co refused to honor the price and acted like I was trying to scam THEM. Well I am going to consumer complaints 6to see if they can help or not. I have really never made a large purchase from the or anyone before. The store manager in Martinsville Va directed me to customer care, who told me he had to make good on the price, he claims the co themselves refused to honor the price. Well, no more Lowe's ordering.
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1 comment
Anonymous
#451593

I too purchased a riding lawn mower via online and they contacted me to say that they would not honor the online price. I would be interested in learning if consumers have any recourse against Lowe's to make them honor online transactions.

Review
#305055 Review #305055 is a subjective opinion of poster.
Loss
$3
I understand Lowes will eliminate all employees commission as of Sat 2/11/12. While offering a concession formula of 2011 earnings which could compensate them at up to 50%, the loss will change the overall demeanor and personality of Lowes' employees. Why ? ...
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21 comments
Anonymous
#679145

Just goes to show how much they care about their employees. They treat the like dogs .understaffedand backstabbing.This is true I live it!!!!!

The end result is the customer ends up gettin some lousy customer service. Which is not right.

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Review
#295647 Review #295647 is a subjective opinion of poster.