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Lowes in Aurora, Illinois - Service not good

2.8
Details
We have dishwasher motor blown out twice and was leaking. They are keep sending service guy and still I have defective peace.
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Review
#1499923 Review #1499923 is a subjective opinion of poster.

Lowes in Capital, Illinois - Tile installation estimate

2.4
Details
Lowes - Tile installation estimate
Bought tile from Lowes. Got an estimate for installation and removal of old tile/carpet. They wanted almost $11,000 for a 915 square foot install!!! That did NOT include the cost of the tile for which we had already shelled out $3800. Once I received the estimate which only showed a total amount, I requested a detail of the charges and found I was being charged roughly double the amount they had stated for installation. In addition to finding hidden costs, it appeared they were padding the costs of installation and removal, if not out and out double charging for it! Needless to say, I decided not to use Lowes for my tile job.
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Review
#1497774 Review #1497774 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Chicago, Illinois - WATER HEATER REPLACEMENT

3.3
Details

Update by user Jan 18

UPDATE: Scott Hackett from Store 2593 called today 1/18 at 10:30 to inform us that Skwarcan Plumbing would be installing our replacement water heater by the end of the day. I then called Tom Skwarcan to verify and he confirmed that either he or his partner would complete the job this afternoon.

We are awaiting his prior-to-arrival call. It is now 12:47 p.m.

Original review posted by user Jan 18

This email was sent to execustservice@lowe's: Good Morning! To briefly summarize our ongoing nightmarish experience, we first reported our defective water heater covered by EPP 0259344414129070830002 on 1/10 through your toll free customer service number. My wife Carol spoke with two incompetent agents (Jonathan and Khadijah) before Yvette intervened and provided assistance. The next day (1/11), after not receiving any follow up communication, Carol and I made a special trip to Store 2593 to speak with Christi Lord (the contact Yvette provided). She generated the detail order which was scanned at your customer service desk. I requested Edgar Shaff from Cabo Mechanical who performed the original installation and Christi advised us that he "was no longer on your contractor list". Christi was very apologetic and promised to update us within 24 hours. We were never contacted and I finally visited 2593 on 1/15 to meet with Christi again. She conferred with her Store Manager Michael Mazur and indicated that the assigned contractor (Skwarcan Plumbing) would call us by evening. Skwarcan never called on 1/15. On 1/16, I sent two messages through your website pleading for help. I also called Christi. Michael from your service center contacted my wife Carol very apologetically and pledged immediate intervention. Christi responded with news that Skwarcan Plumbing and Cabo Mechanical were now "competing for the job" and whoever acted first would complete the work (remember that Cabo was prepared to do the reinstallation on 1/12 or 1/14 at the latest). I informed Christi that we were insisting on Cabo. Shortly after noon on 1/16, I called Edgar Shaff at Cabo and requested that he contact Michael Mazur at 2593. We heard nothing the rest of the day. Yesterday, Christi Lord called and informed us that Skwarcan Plumbing was Store 2593's only authorized plumbing contractor and he would be installing the replacement water heater today 1/18. I called Thomas Skwarcan and he questioned the need to complete Detail Expectation Sheet 465672015620. He asked me to measure our unit (a 40 gallon "short") and provide him with the height. The conversation concluded with Skwarcan assuring me that he would call later to confirm his 1/18 arrival time. At 8:00 p.m. last night, after not hearing from him, I called and asked him what time he planned to install our new water heater. He replied that he wouldn't be performing the job because there was no record of it in Lowe's IMS system. I immediately called 2593 and spoke with Kevin, an assistant manager. Kevin was bewildered and could offer no help, but he promised to send Michael Mazur a detailed email and Mazur would call us soon after he arrived at 7:00 this morning. It is now 9:30 and we have yet to receive a follow up call from either Mazur or Skwarcan. We have been without HOT WATER for 8 days!! Can you PLEASE help a family who has spent thousands of dollars in good faith at Lowe's over the last 20 years? HELP!!!! Thank you!
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Review
#1451349 Review #1451349 is a subjective opinion of poster.
Cons
  • Store 2593s inefficiency and inability to resolve our problem
Reason of review
Poor customer service
Loss
$742
Preferred solution
Full refund

Lowes in Arlington Heights, Illinois - I purchased a General Electric stacked washer/dryer.

4.0
Details
My unit was delivered on a Thursday, the individuals "installed" the unit. On his way out, the delivery man said to be sure I took everything out of the washer before running. I thought this strange as I cant imagine anyone not checking before adding clothes. When I opened the door of the washer, there was a huge circular piece of styrofoam controlling the tub (obviously to prevent damage during shipping). I could not remove this as it was set tightly and about a foot deep. I called Lowes and they sent someone to remove the styrofoam. He checked the operation of the washer and the dryer. He left as the washer was dispensing water. The unit would not spin to remove the water. I called and arranged for another appointment. I could go on and on...dryer hose not connected, washer top not secured, shipping rod not removed. These errors were identified by the General Electric repair man today. Lowe's has delivery personnel not installers.....buyer beware.
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Review
#1400652 Review #1400652 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Chicago, Illinois - BAD... BAD EXPERIENCE!!!

2.4
Details
We bought Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, which was not helpful, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to close water because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same!!!!!!! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP!!! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER!!! Are you kidding me, we bought for more than $15,000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME!!!!! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet!!!!! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!!!!
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3 comments
Anonymous
#1587695

Doesn't make sense that you shut all the water off. Most faucets have a valve underneath the sink to shut off the water.

They are correct though. You have to contact moen for a replacement.

Since it was the weekend you could have bought a cheap replacement faucet to stick in until moen is contacted. On the other hand, why would anyone buy a 400$ faucet...

Anonymous
#1580068

How old is the faucet? If you just bought it, take it back for an exchange.

If you have had it awhile it is correct that you would deal with the manufacturer for warranty parts or replacement. For some reason consumers have the odd idea that stores are responsible for the warranty on items. THEY ARE NOT. It is the manufacturer that is responsible for any warranty on an item you purchase.

If you would bother reading the warranty that came with the faucet, you would know that. It doesn't matter if you bought the faucet from Lowes, Home Depot or any other retail store. THE STORE IS NOT RESPONSIBLE FOR THE WARRANTY.

Yes it may be an inconvenience to use another faucet in the house until it is fixed but life isn't always easy. Call Moen on Monday and I think you will find they will do a good job of taking care of you as long as you can provide the information the need to process a warranty claim.

Anonymous
#1580011

Please Stop Shouting in all caps.

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Review
#1380802 Review #1380802 is a subjective opinion of poster.
Cons
  • Warranty service and store customer service
Reason of review
Poor customer service
Loss
$435
Preferred solution
Let the company propose a solution
Tags
  • Bad Warranty

I never received my rebates from lowes

3.0
Details
I never received my rebates cards from last year. what do i do? the tracker says it was sent... but i never got anything!!!!!!!! what do i do to receive them? i have checked my email too. one is still processing and i have three that stated they were sent on but i never got anything by mail or by email....? I really need to know where i go from this point i could really use them. Submission Status Promotion Dates10/12/2017 - 10/18/2017 Current StatusRebate Sent Department Number108789 Reward Value$118.60 Tracking NumberGPJD-8573-5882 Submission Status Promotion Dates10/12/2017 - 10/18/2017 Current StatusRebate Sent Department Number108789 Reward Value$5.91 Tracking NumberJHLY-5451-2701 Submission Status Promotion Dates10/12/2017 - 10/18/2017 Current StatusRebate Sent Department Number108789 Reward Value$34.41 Tracking NumberCGBZ-9838-4565 please contact me back at beccers85@hotmail.com or by phone 775-316-2161 thanks
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1 comment
Anonymous
#1576628

Have you tried calling the Rebate Center? 877-204-1223 I had a similar issue with a paint rebate and I called and they sent out a new check. They of course had to verify the check sent was not cashed or anything.

Review
#1373677 Review #1373677 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$150
Preferred solution
i would like my gift card rebated please.

Lowes in Chicago, Illinois - Window installation

1.0
Details
Was promised for window installers to be delivered today at 8 am nothing ,called at 9:15 was told they did not put my window in the truck and it’s already gone , no call from anyone I paid up front over a month ago , now am waiting for someone to call me back ,over an hour ago, the last I heard was we can do it next week , I will not agree to that ,they are not following their contract , I am very furious and will not ever deal with them again , I am getting a run around. This is absolutely ridiculous! They should be the ones on top of their deliveries. If the windows were promised today it’s not our responsibility to make the workers put the windows on the truck! NEVER DEALING WITH THEM AGAIN!
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Review
#1373045 Review #1373045 is a subjective opinion of poster.
Reason of review
Poor customer service

DO NOT BUY COUNTERTOPS FROM LOWES!

DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
DO NOT BUY COUNTERTOPS FROM LOWES!
I purchased solid surface counters from Lowes and it's been a nightmare. The countertops were a disaster. Its of all they the installer left oily smudges all over the counters that took me days to scrub off. Then I noticed all of the other defects. They were poorly fabricated and sized. I was promised no seams and no overhang by the fridge (which is a given, otherwise you cannot fit your appliances). The color should be consistent as well. I had problems with all of this. The Lowes escalation rep has been completely uncooperative and a bully. They only want to protect the fabricator and don't seem interested in keeping a customer. This has been going on for close to 3 months now. Lowes attitude is basically you have them, they were cut, you're stuck with them. I paid for new counters and I now have franken-counters. You will be sorry if you choose Lowes.
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3 comments
Anonymous
#1654067

We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) on 3/4/2016. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.).

All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The silestone countertops were installed by counter fit on 3/28/2016. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink.

This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months....

No problem - right? Absolutely wrong. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the *** product and *** warranty they have sold and installed in your home - that's customer care at its best. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number.

Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded.

Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect"..... What?...ok...what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months? After reviewing online complaints (complaintboards.com) this seems to be the norm for these folks at silestone......issue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim.

No one came out and inspected the crack. The claim was just denied after the silestone countertop cracked within 20 months of install.

Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Buyer beware.

Anonymous
#1570998

so you bought counter tops from Lowe's because they were cheaper than the local company and they look it. What did you expect?

Anonymous
#1652947
@Anonymous

Not even close to a useful comment. If it's garbage the store should sell it that way or not sell it.

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Review
#1368404 Review #1368404 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Hamilton, Illinois - THE WORST EXPERIENCE!!! AT LOWE'S -DAVIE, FL - Store #3315.

1.7
Details
Purchased a washer and dryer at LOWE'S OF DAVIE, FL - Store #3315. Scheduled delivery for Saturday. Spent the whole day wainting, they never showed up, didn’t even called. I called in middle of day and was told it would be delivered by end of day, which never happened. I called back on Monday and was told one of the machines had a dent and is why they didn’t delivered. Reschedule for Tuesday. I was told by Frank I would receive a called on the night before to confirm and another call one two hours before delivery, which AGAIN never happened. STILL WAITING!! This has been a big waist of time and a huge aggravation. THE WORSE EXPERIENCE EVER!! A very dissatisfied customer,
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Review
#1365424 Review #1365424 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Orland Park, Illinois - Defective dishwasher delivered and refused to re install my old dishwasher

1.0
Details
Just left Lowes store after being yelled at by store manager Craig Krusinger for me not agreeing to let them bring another dishwasher since the one they just delivered was leaking down both sides of the door and because I complained of horrible customer service and would never buy another appliance from them. I asked them to return my old dishwasher the way they found it and Craig told me to get a plumber and bring them the bill. Horrible people! The install person wanted to put my dishwasher back the way it was and hook it back up but Lowes would not allow him too!! Heads up NEVER buy any appliances at Lowes!
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Review
#1300417 Review #1300417 is a subjective opinion of poster.
Pros
  • Install person
Cons
  • Store manager craig kusinger
Reason of review
Problem with delivery