Lowes Reviews with Media in Gurnee, Illinois
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Lowes in Gurnee, Illinois - Customer Service unresponsive / delivery charges outrageous
Lowe's Customer Service is horrible. I shopped online and put 3 items into my shopping cart, a total cost of $60-something. What happened next, the truck delivery charges are displayed at $10K, and sales tax as $800. I promptly emailed the CS, thought it might be a glitch... have never received a reply. However later on the truck delivery charges were modified, and it's now $59 for the $60 purchase. What do they do, load the truck with my 3 items, drive it a few miles & charge you the Charter Rates for THAT? Have they ever heard of UPS or USPS shipping? Lesson learned: will never shop at Lowe's again, either online or at a brick-and-mortar store. I have made screenshots of both charges. (The reason I opted for a delivery is because I am new to the area, but have heard that the entrance to the Gurnee IL Lowe's is tricky and is not from the Grand Ave. although their address is listed as such. I expected maybe $10 or $20 delivery charges tops, but $60? Forget it.)
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