State: Illinois Product: Lowes Customer Care Clear all filters (3 of 467 reviews match)
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3.3
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Update by user Jan 18

UPDATE: Scott Hackett from Store 2593 called today 1/18 at 10:30 to inform us that Skwarcan Plumbing would be installing our replacement water heater by the end of the day. I then called Tom Skwarcan to verify and he confirmed that either he or his partner would...

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Review
#1451349 Review #1451349 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Store 2593s inefficiency and inability to resolve our problem
Reason of review
Poor customer service
Loss
$742
Preferred solution
Full refund

Lowes Customer Care Review from Chicago, Illinois

2.5
Details
I visited Lowe's today 6/29/16 in Mccomb Ms.I just don't understand how your business has over 40 to 50 workers on dayshift working and every worker you have is lazy and just walks around doing Nothing!!!! My husband and I asked 3 different workers for assistance and none of them were helpful at all!!! U asked them where something is and the response is either I don't know or check aisle 9,10,or 11.Really??? Why can't they be helpful enough to walk the customer to the item you are looking for.Alot of the workers brag about making 12 to 15/hr and just ride t g e clock.this is ashame!!!!!! On another visit several months back ,I purchased a toilet for lowes.I am a young lady, the worker in that section knew that I was purchasing it but still didn't help to load on my buggy or help me transfer to my truck!!! Easily my back could have been broken...They need to be more helpful to customers instead of doing wasted labor.
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Review
#874399 Review #874399 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.2
Details
This is not a complaint, instead it a compliment.Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable to...
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts