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Lowes - Installation Review from Rockford, Illinois

2.7
Details
AVOID, AVOID, AVOID. I can't even begin to describe my frustration. We ordered carpet that we were told would be in on March 21st. I call on. March 23rd only to be told everything from "no one knows where it is" to "storms in the south have delayed it" to "it's somewhere in Illinois, we just don't know where." All kinds of excuses and runaround. We ordered the carpet to time the install on a week we have off of work, and now it will be maybe installed the last day we have off - either at 8:00am or at 12:30 pm, but no one can say for sure. Dan at Lowes was initially helpful and convinced me not to cancel my order, but after I didn't hear from him about an install time (he told me the installer would be calling me and they did not) and called him back, he was short to the point of rude and most unhelpful. I cannot tell you what a frustrating experience this has been! Do NOT use Lowes for flooring installation... Unless you want blood pressure problems.
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1 comment
Catlyn
#1331089

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#819432 Review #819432 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes in East Peoria, Illinois - Lowe's E. Peoria, IL Window Installation

2.0
Details
Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. The installer came by on the date agreed to and installed the windows but not the metal exterior trim, saying you did not want that done. Of course I wanted it done, that is what I paid for! That was 4 months ago, I keep getting promised that it will be completed in two weeks. Every two weeks there is an "issue" as to why it can't be completed that day. Whn I ask why they can't finish my windows the very next day or day(s) I'm told that the schedule won't allow it and it will be another two weeks. Store manager won't move my date up on their schedule, I called corporate to make a complaint and was assured it would be resolved and I would be contacted in 24 hours. Four days later I called to find out what the status was, and was told the store closed it out (E. Peoria, Illinois) as I "agreed" to their resolution. They never called me, and now I've lost all faith that my windows will be completed as my "agreement" was a complete lie. I'd prefer not to have to sue over this but here I am 4 months later with a project that has been fully paid for there is no sight of it being completed.
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1 comment
Anonymous
#1098080

I am curious to know the result of this situation as I am ready to begin a similar project in East Peoria.

Review
#739091 Review #739091 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Getting the run around from the customer service office
Reason of review
Order processing issue
Loss
$1500

LOWES CUSTOMER SERVICE IS A JOKE

It's apparent Lowes' buyers choose attractive products. That is the bait that kept my patronage, and it works as long as there are no problems. But when there are problems, Lowes has the worst ever customer service. This is not limited to one incident -- every time I have to deal with Lowes customer service, it's a bad experience. When I bought a refrigerator, the delivery man cut the grounding prong off the plug. When he came to resolve the problem, he left a deep scratch on the stainless steel door (which was never resolved). When I ordered a garden statue, it arrived broken due to inadequate packaging . I attempted to order a garden shed, but Lowes' staff were inconsistent when presenting specifications, so I took my business elsewhere. After a natural disaster in my area, I ordered a water heater and installation, but at the last minute Lowes did not follow through in this emergency situation. Then when they closed the Lowes in my town, that morning some of their employees were in front of the store, blindsided, because they weren't even told! This tells something about the company's ethic. My advice to anyone shopping at Lowes, only buy it if you can see it and take it with you. Do not order anything sight unseen, do not depend on their services, and do not order off the website. They are not dependable and not customer focused.
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1 comment
Anonymous
#936206

they are no good with customers or sub contracters. they dont care

Review
#560135 Review #560135 is a subjective opinion of poster.
Service
Lowes Installation
After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would...
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14 comments
Anonymous
#1713376

If you happen to buy a floor from Lowes you can call installers like me to install it. You will more than likely save hundreds of dollars.

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Review
#352595 Review #352595 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Charleston, Illinois - Lowe's Floor Installation Problems + Installers Smoked in House

After the vinyl installation there were bubbles present and was told repeatedly they would go away. After 3 weeks they came back and blamed me for not having the heat high enough. Cranked the heat up beyond the set 70 degrees. Still bubbles and weeks later they come back with same story. On the 8 week mark they come back after multiple complaints and tell me they used the wrong glue! They tear it up and put it down again. Vinyl now looks good but I come home to find cig ashes everywhere from installers smoking in the house! Never using Lowes again or their contracted installers Camille's Flooring from Bloomington IL.
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2 comments
Anonymous
#319801

dont blame Lowe's for the installers doing a *** job. They cannot be God and make and stand over the installers as they work.

If this bothered you enough , You should of complained that the installers of their mistakes and Lowes can get rid of companies that dont take care of there contracts and replace them with one that do. Be reseasonable!

Keith
#257636

I've seen several things go sideways with Lowe's installs. It's hard to be all things to all people.

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Review
#225399 Review #225399 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$4000

Lowes in Chicago, Illinois - Lowe's lies

My husband and I ordered carpet for our house on Sunday, April 4, 2010, at the Lowe's store in Bloomington, Indiana. We were pleased with our purchase and with Paul Bray, who took our order. On or around April 15, we were told that our carpet would be installed on Thursday, April 22. Although we were paying for the installers to move our furniture, we were told to move everything except for the large pieces of furniture, so I took Wednesday, April 21, off from work to do this. It was a time-consuming task. On the morning of Thursday, April 22, my husband received a call from our installer telling us that our carpet at Lowe's in Bloomington was so damaged that none of it could be installed. It would have to be reordered. When we spoke to the people at Lowe's in Bloomington, we were told many versions of the story. At first, it was strongly implied that the carpet had been delivered damaged. When I asked why the delivery had not been inspected, I was told three different things: First, store employees did not have time to inspect deliveries. Second, store employees assumed/trusted that the supplier would send only high-quality goods and inspection was unnecessary. Third, the carpet had been damaged during shipping. When I mentioned that my family, in their manufacturing business, finds it good business practice to make sure that their customers' goods, upon delivery, are high quality, I was hung up on. During a subsequent telephone call (I believe I was speaking to Guy), I was finally told that the carpet had been damaged at the Lowe's in Bloomington. Apparently, it had been put on some sort of storage rack incorrectly and had been torn when it was being taken down. I had no way of knowing which of the many stories was the truth, and at this point it didn't really matter. No one seemed to care whether we would get our carpet or not. By the way, by this time I had already made a payment on the carpet. We later spoke to our installer, who happens to be a former student of my husband's (who teaches at Martinsville High School). He said that the carpet had not only been put on storage racks incorrectly, but that after it had been torn while being taken off the rack, it was repeatedly run over by forklifts. We were told that our carpet would be reordered and a "rush" would be put on it. We could expect it to be delivered in two weeks, around May 6. Unfortunately, the carpet was not ordered on Thursday, April 22, or Friday, April 23, or Saturday, April 24, or Sunday, April 25, or even Monday, April 26. Because we had moved all of our belongings from our bedrooms, living room, hallway, and entryway, there was nowhere for our daughter to put her belongings when she moved home from college on Sunday, May 2. It was imperative that we have at least the carpet in her bedroom installed by Saturday, May 1. On Monday, April 26, my husband and I went to Lowe's in Bloomington to see if any carpet in stock would be acceptable for installation in our daughter's bedroom. All carpet in stock was very unacceptable. We spoke again with Paul Bray, who was intent upon helping us get satisfaction. At this point we found out that not all of our carpet was damaged and that enough undamaged carpet was available for our daughter's and our son's bedrooms. Our installer agreed to put it in on Saturday, May 1. As we left, Mr. Bray assured us (without our asking) that we would be "compensated" for the delays and other problems we had encountered. Of course, no more has been said on that subject. The remainder of our carpet was installed on Saturday, May 8. Even though most of our furniture was not returned to its place after the carpet was installed, we were happy to finally have it finished. On Tuesday, May 11, a vacuum run over our new carpet pulled up ALL the seams: a long one in the living room, one between the living room and hallway, and each one between the hallway and the three bedrooms. I called the Lowe's in Bloomington on Thursday, May 13. I spoke with three men in the flooring department, all of whom were cursory to the point of being rude. I spoke finally to Guy, who offered neither apology nor sympathy. He only said that he would contact our installer, who would contact us. We have heard nothing since. The seams in our carpet are pulling farther apart, to the point where I do not believe they can be fixed easily. To put it mildly, we are exceptionally displeased with our experience with Lowe's. We still, however, expect to find satisfaction. I believe that the contract we signed assured us that Lowe's would provide quality carpet and quality installation. We await your compliance with that contract.
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2 comments
Jeff Z
#214960

If it is a special order carpet it doesnt even go to the store. It goes straight to the installer.

So your husbands student's story seems fishy.

Other than that. I am very sorry about the issue and I know paul and I want you to know that I am sure he did everything he could.

Anonymous
#209909

The same thing happen to me and my new rug from lowes. I had it three weeks and the seems came apart and its ruined!

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Review
#184116 Review #184116 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$3000

Lowes completely screwed up my orders more than once.

I ordered a dishwasher on-line from Lowes just before Christmas of 2008. It was to be delivered in about 7-10 business days. After 2 weeks went by and no dishwasher, I called to inquire. I was told it was being shipped that day and I should have it within the next 24 hours. 2 days later I still had no dishwasher, so I called again. After repeating this multiple times, they figured out that there was an error with the way the on-line system processed the order. I was credited for the charge, rebilled the same amount, and given a different dishwasher that was in stock. They put me down for delivery, but not installation (as I requested), so I then had to find someone who could install it for me. Here we are a year later and the dishwasher that I never received is still showing on my account as being shipped to my house. I found this out because I was trying to order a garbage disposal on-line and was declined the ability to purchase it on my Lowes card because my payment was 12 days late (apparently grace periods are a thing of the past). When I called to inquire about the issue, I spent close to an hour on the phone (between hold and dealing with someone who didn't have a clue what he was doing), and was eventually disconnected while on hold. I e-mailed their customer service department about the situation and was told I would need to call and speak directly to customer service. I told them I tried that. I'm DONE with Lowes!
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Review
#166750 Review #166750 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$200

Lowes in Chicago, Illinois - They did not give me the full proper credit.

I went to Lowes paid in advance with Lowes credit card, for a retractable screen door and installation service. I was told the installer can pick up the door prior to installation. On the day of the scheduled install. Installer stated it could not be done because the door opening is not standard and retractable door will not fit. I agreed. Installer told Lowe's screen door was never picked up and the install was never done. I was credited for the install service but not for the $100+ screen door that was never picked up nor installed. Credit card company dispute service was incompetent and make you go through a lot of red tape so you can, inevitably are forced to give up.
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1 comment
Anonymous
#52212

Did you contact the install sales team and notify them? When an install is not complete it is standard procedure to refund the install, but some customers make other arrangements with getting their products installed. So product refunds are granted at customers request.

Review
#142204 Review #142204 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Springfield, Illinois - Lowe's Fencing and installation is horrible

2 years ago I had Lowe's install a pvc fence. They would not let me have a picture of the drawing. They only ordered for 3 sides because one side was my neighbors wood fence and we told them several times we were not tying onto theirs-ours was all white. The installation job was terrible and the workmen had a criminal record-he told me so! and he threatened me when I became dissatisfied with the deep holes in my yard. Lowe's would not make it right and the installation was the WORST! do not shop at Lowe's.
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3 comments
Anonymous
#235473

I work in the tax industry, yes employeers receive tax credit for hiring ex-felons, cash welfare, adfc, and vets. It is the governments way of turning that "ex" into a productive person in society and making tax money off of them rather than paying for their benifits or reoccuring crimes. MANY employeers will choose to hire a person just for this credit, which is pretty large. In my experience, grocery store take the most advantage of the ex offender credit because they tend to get just enough work hours completed to qualify for the credit before they quit or are fired.

Get an edication before you post ignorant comments.

As for the fencing, you need to file the incident with the Better Business Bureau. They will open a claim and most businesses will handle the matter quickly because they dont want a negative report on their business file.

Sorry for your poor experience, our Lowes has done work at my business and home and has gret themselves and their contracted partners have been very professional.

Anonymous
#34921

Hey HomeDumpedOn, are you slow or something? No retailer gets tax credits for hiring ex-cons.

Besides, these installers are just what you said, 3rd party contractors, not employees. Fine to blog on line, but at least pretend to be intelligent.

Anonymous
#34227

It's probably lowest bidder work by mandate or competition.And you the customer must do everything you can to make sure the CONTRACTORS are doing their job.

But it is the person the contractors are sub contracting for ie Lowes and Home Depot that need to control them even more than the customer.

The contractor wants to get the job done as quickly and cheaply as possible because their work is frequently fixed bid work with no add ons.And in order to get paid many of these contractors will tell their employer ie Lowes and Home Depot the work is done so they can get paid.

Even more troubling is that many of these sub contractors use sub sub contractors.Imagine the pay or time pressures if the contractor is the 3rd or 4th line to get paid.You the customer pays Lowes,Lowes pays the contractor,the contractor pays a contractor.Everybody wants their cut and to make a profit.

I don't know what Lowes policy is on criminal backgrounds but unless the crime applies to their work or is something like a child predator most won't worry.Many companies get tax credit for hiring ex-felons along with many other minorities including vets.

Stay after them,report them(Lowes and the contractor) to your local municipality ie permit check if you have to.

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Review
#134558 Review #134558 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$4500

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes has worst delivery, customer service!

We purchased a refrigerator, dishwasher and range from Lowes and it took two months to have appliances that work. They showed up on a day we weren't expecting them then rudely rushed us through getting ready for the installation. The dishwasher didn't work, the range was a floor model that wasn't leveled, there was no manual, no broiler, had bad nicks, the burners did not work and it tipped forward! The installers never tested anything. Every time we called the store we got someone different who didn't know the story, passed it on to someone else, NEVER returned calls. We now have three appliances from three different stores. We will NEVER buy from Lowes again!
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2 comments
Anonymous
#53390

Tell me about it...

www.lowesceo.com

Anonymous
#24660

www.lowes-lawsuits.com

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Review
#122434 Review #122434 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$2800