State: Illinois Product: Lowes Warranty Clear all filters (5 of 120 reviews match)
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Lowes in Capital, Illinois - Do not trust the employees

1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Variaty of items
  • Military appreciation
Cons
  • No consideration or respect whatsoever
  • Knowledge of staff
  • Customer service
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had

Lowes in Aurora, Illinois - Service not good

2.8
Details
We have dishwasher motor blown out twice and was leaking. They are keep sending service guy and still I have defective peace.
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Review
#1499923 Review #1499923 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Franklin Park, Illinois - Failure to maintain appointment time and warrant service warranty.

My complaint is against LOWES SERVICES and their service provider ALL STAR APPLIANCE. ALL STAR APPLIANCE did not honor the appointment time schedule and when confronted about the failure this company canceled the appointment and their response to my complaint was; the service was completed and could not schedule another service call because the service request number 72097037 was completed. Their solution was for me to hire another service technician to repair my appliance and then I would be reimbursed, I know my warranty will be voided if I have someone else service my appliance. I had been a customer at LOWES for years however now that I need the warranties to cover my appliances I am not getting the warranty coverage I paid for and the service companies they contracted are rude and UNPROFESSIONAL.
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Review
#474518 Review #474518 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$1200

Lowes in Oregon, Illinois - Lowe's does not honor warranty

I bought a Troy Built riding mower from Lowe's with an extended warranty. After 4 months the mower died and I can't get it started. I called Lowe's and they gave me a time and date when they would pick it up in a week for repair. I took off of work and nobody showed up on the date of pick... not even a call. I called Lowe's and they told me someone would call me back in a couple of days. Well it's been 3 days and haven't heard a word. In the mean time my 3 acres of grass are growing. But doesn't seem like a concern to Lowe's. They sold me a worthless extended warranty. I'm going to report this to Troy Built and the attorney general's office of Illinois.
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3 comments
Anonymous
#353239

thay dont honor veterans ID cards nether.I think thay have no honor.

Anonymous
#344332

did you call 1-888-77-LOWES (56937).

Anonymous
#342940

I'm also having an issue with their extended warranty, but on an appliance. Lot's of room to wiggle out on these things, so my advice is don't pay the additional money. They represent that their warranty will take care of virtually anything, but rest assured...it won't.

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Review
#259165 Review #259165 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Chicago, Illinois - Lemon wash machine

we just got our taxes and purchased a GE wash machine from Lowe's . we had to wait almost two weeks for delivery,no biggie!but less then two weeks after it's delivered it burn up,and lowes won't exchange it because we've had more then 7 days !the information on the warranty says call for service 24 hrs a day 7 days a week and guess what ? they're closed ! omfg ! are you for real ? you gonna reimburse me for the money I'm gonna spend at the laundromat till you get your dead *** out here????????????
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3 comments
Anonymous
#262187

It is three completed service calls before a replacement request can be made. From the horse's mouth!

Anonymous
#261061

I agree with Mike Jones, do you run to the car dealer and demand a new car when the tire goes flat driving home from the deal? No, I know it's hard to comprehend for some folks, but....Lowe's, Sears, Home Depot DO NOT have a team of elves in the backroom assembling appliances! The manufacturer's after 7 days INSIST on at least ONE Good-faith repair attempt or they will not credit the store, no matter what the store is.

Anonymous
#260905

do you get a new car if you have a flat tire? Does a dealership make cars? Good luck getting any money from Lowe's.

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Review
#226480 Review #226480 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$426

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts