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1.5
Details
Don't get a fence installed with them unless you want a headache if they mess up. A fence install was supposed to take one day, however someone messed up and didn't count the pieces correctly & was missing a post. They didn't inform me of this until afterwards and left...
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Review
#1122336 Review #1122336 is a subjective opinion of poster.
Cons
  • Unprofessional delivery service and call back promise
  • Disinterest on the part of lowes employees
  • Lack of response
Reason of review
Order processing issue
Sat in line for a flipping hour waiting to check out of garden center. No staff or this is a ride at Disneyland. Ridiculous! I will be going elsewhere from now on. Lowes in greenwood Indiana county line and Madison
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1 comment
Anonymous
#1330055

If you are dumb enough to sit in the check out line for a hour wile others move around you and pay for their products you only have yourself to blame. Most people would be on their feet moving with the line or to another register (even if it means taking the product to a check out inside the store) if the garden center lines weren't moving. My guess is that you were really only in line for 5 to 10 minutes but an hour sounds like more to complain about.

Review
#1047072 Review #1047072 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Chicago, Illinois - Customers are mean

I'm sick of seeing customers pissed off because they have to wait ten minutes for someone to load something they could easily load themselves. These type of customers are rude and lazy and I hope they pop a tire on their way home.
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#1044200 Review #1044200 is a subjective opinion of poster.
4.0
Details
All I've been trying to get is an estimate. I want to get my deck rebuild and screened. When the sales guy came out, he said they've never screened a deck and was going to check with a carpenter to see if there's anything he can do. So after 3 days he said he would...
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2 comments
Anonymous
#1211865

It's obviously a project that is beyond the capabilities of their construction crews. Building a deck is one thing, adding a roof and enclosure is another.

You are obviously better off getting quotes from someone that does this kind of work rather than a deck builder. I sure wouldn't want someone with no experience working on my house.

You should be glad they didn't give you an estimate for work they aren't qualified to do. You wouldn't take your car to Jiffy Lube and expect them to do an engine overhaul.

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#912939 Review #912939 is a subjective opinion of poster.
Reason of review
Poor customer service
1 review 1.0 star rating 7/29/2016 I purchased a refrigerator on June 30th from Fairview Heights Lowes. It was to be delivered on July 7th. July 7th they called and said it would be the 8th because one of their delivery people didn't show up for work. The 8th they...
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1 comment
Anonymous
#1191966

Similar experience, only it never gets to the store from their distribution center!!

Review
#890825 Review #890825 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes in Bloomington, Illinois - Return counter mgr has a IQ of 12

1.9
Details
Bought 3K worth of roofing materials. The guy at the contractors counter had never worked a construction job in his life. Most of the material was over shipped or under shipped, he told me that I didn't need starter strip to do a roof. That is not the problem, I just took back material we did not use and was told it had already been returned.Wow, I must have a credit on my account right??? No, my account was never credited and I still have the material. I think you have to have an IQ of 12 or below to be a mgr at Lowes. Back to Menards!!!
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Review
#887775 Review #887775 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My lowe's delivery driver was getting ready to install my 3rd frig from lowe's, lowe's had to repair my copper water line the last time i got a refrigerator delivered, this driver see's the repair , says it's mold and pulls it off as i'm telling him, that is not mold...
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1 comment
Anonymous
#1186254

The Lowe's driver obviously has no experience with copper plumbing.

When copper oxidizes, it first turns dark brown (like a copper penny), and then if left undisturbed into a somewhat moldy-looking green.

This is normal. If you notice the pipe starting to deteriorate around areas that have a lot of green, this may indicate a leak in the pipe that is introducing more water into the area, speeding oxidation.

Just keep an eye on it to ensure it isn't deteriorating.

Usually, the layer of oxidation forms a good protection of the copper behind it against further oxidation, and in this way that green stuff is beneficial.

In other words, the guy broke it! You don't say, but I assume you or he fixed it.

Review
#883971 Review #883971 is a subjective opinion of poster.
Reason of review
Poor customer service
2.3
Details
Composite decking - we paid in full but have to wait over a month for installation. Not happy with their scheduling.
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2 comments
Anonymous
#1183533

Perhaps had you ordered earlier in the season you might have had quicker installation. I am sure you are not the only person buying a deck for their summer enjoyment.

Do you think you are so important that they are going to tell the people that bought and schedule construction before you that they need to wait for installation because someone that thinks their s hit doesn't stink wants their deck NOW. Guess what...you are no better than anyone else and will just have to wait your turn.

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Review
#875592 Review #875592 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes Customer Care Review from Chicago, Illinois

2.5
Details
I visited Lowe's today 6/29/16 in Mccomb Ms.I just don't understand how your business has over 40 to 50 workers on dayshift working and every worker you have is lazy and just walks around doing Nothing!!!! My husband and I asked 3 different workers for assistance and none of them were helpful at all!!! U asked them where something is and the response is either I don't know or check aisle 9,10,or 11.Really??? Why can't they be helpful enough to walk the customer to the item you are looking for.Alot of the workers brag about making 12 to 15/hr and just ride t g e clock.this is ashame!!!!!! On another visit several months back ,I purchased a toilet for lowes.I am a young lady, the worker in that section knew that I was purchasing it but still didn't help to load on my buggy or help me transfer to my truck!!! Easily my back could have been broken...They need to be more helpful to customers instead of doing wasted labor.
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Review
#874399 Review #874399 is a subjective opinion of poster.
Reason of review
Poor customer service
4.2
Details
This is not a complaint, instead it a compliment. Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable...
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Reason of review
Good customer service