Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

terrible installation of washer and missing pieces of dryer. When When the delivery truck came they claimed didn't have the needed installation cord and couldn't install the dryer as promised.

Also, they didn't have any tools and were asking me for pliers and a screwdriver. Then, when they installed the washer they didn't level it, or put it in the right place, or attach the hose guides.

Next, when I called the store to fix the situation I was put on hold for an hour twice and told they would call me back which they didn't do, until I called corporate customer service. Also, 4 out of the 6 people I talked to at Lowe's either put me on a hold of longer than 20 min to get rid of me and were outright rude and clearly apathetic.

Product or Service Mentioned: Lowes Washing Machine Installation.

Reason of review: Bad quality.

Lowes Pros: Organization of the store, Variety of products.

Lowes Cons: Customer service received, Being put on hold indefinitely and hung up on, Delivery service did not show up when scheduled.

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