I recently went into a Lowe's here in town. It took me 20 minutes to find someone in the lawn and garden section to get a simple spark plug.
In addition to that, when I finally got it, I went to check out, the store had 3 lines open, with 15 people waiting at 1. The other two had people talking and arguing about what they were and were not going to do to get things ordered. The second line had a 'manager' trying to work the computer system to even find the item that the customers were trying to buy.
After 1 HOUR and 2 line changes I finally just pushed the basket away and left. These stores have no people, no competence, and no caring about their customers whatsoever.