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Customer service
Exchange, Refund and Cancellation Policy
Value for money
1 comment

My husband ordered a stand for his Dewalt saw, and instead they sent a garage door opener. He called the company and they sent him a return label...

for UPS. We live on the Sunshine Coast of BC (NOT THE ISLAND), and there is no drop off for UPS residential parcels. We were therefore going to be charged for them to pick it up from our house. Look it up on UPS, the closest point is in Vancouver.

Customer service wouldn't listen and just assumed we were on Vancouver Island and said there was a drop off point nearby.

I have to take a ferry to get to the nearest drop off point, which would be around $80 and take most of my day. Not impressed.

Product or Service Mentioned: Lowes Shipping Service.

Reason of review: Sent completely wrong product. Sent shipping label that will cost us money to get picked up. .

Preferred solution: Price reduction.

Lowes Pros: There was a sale.

Lowes Cons: Sent the wrong product and i have to pay to have it picked up.

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Not their fault you choose to live away from cities and their conveniences.