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We live 40 minutes from our nearest Lowes. We recently purchased a ceiling fixture, and during installation, found that all of the small parts (screws, bulb, etc) were missing.

The manufacturer is send us the parts, but our electrician is charging us $75.00 to return to complete the installation.

I can give you the item and model number once I determine that Lowes will pay for the return trip of the electrician.

There was a piece of tape over the top of the box suggesting that someone had removed the package of incidentals from the box prior to our purchase.

This would suggest that someone took the items out of the box in the store or bought it and returned it incomplete.

What is your policy for situations like this. I will gladly send you the electricians charges for reimbursement.

Todd Friedland

Preferred solution: Let the company propose a solution.

Lowes Pros: Good selection.

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They aren't going to pay your electrician. You could have easily opened the box and mad sure everything was there before you had your electrician come out. Any reputable electrician would have the screws and brackets needed to install a light fixture in their truck and wouldn't have had to come back.

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