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We live 40 minutes from our nearest Lowes. We recently purchased a ceiling fixture, and during installation, found that all of the small parts (screws, bulb, etc) were missing.
The manufacturer is send us the parts, but our electrician is charging us $75.00 to return to complete the installation.
I can give you the item and model number once I determine that Lowes will pay for the return trip of the electrician.
There was a piece of tape over the top of the box suggesting that someone had removed the package of incidentals from the box prior to our purchase.
This would suggest that someone took the items out of the box in the store or bought it and returned it incomplete.
What is your policy for situations like this. I will gladly send you the electricians charges for reimbursement.
Preferred solution: Let the company propose a solution.
Lowes Pros: Good selection.