State: Indiana City: Fort Wayne Product: Lowes Carpet Installation Clear all filters (2 of 77 reviews match)

Lowes in Fort Wayne, Indiana - House no longer home

Please do not use Lowe's for your new flooring! 4 months later, and they have not done anything to resolve issues...Do not want them in house ever again. Thank the Lord for Citicard guarantee, however, getting money returned does not make up for damages to home and property! Carpet looks worse than 10+ yr old carpet removed! Seams all over and doesn't clean as salesperson represented. Hard spots underneath w/padding and they left closets non-functional, as they should be. Not to mention damaging furniture. Have professional report to back up everything, yet no help from Lowe's and their out-sourced installers!!! Knew I was in trouble when they showed up and the head guy looked like he had just left the bar.
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#1130045 Review #1130045 is a subjective opinion of poster.
Lowes Carpet Installation
Reason of review
Bad quality

Lowes in Fort Wayne, Indiana - Paying for carpet and padding that was never installed. carpet quality that is misrepresented in store.

Early May of this year my husband and I visited your store @4430 Illinois rd. Fort Wayne, IN 46804. We had been pricing carpet for our living room and stairs w/hall. We spoke to John McKnight(he was very nice and helpful). We found a carpet that we liked and John set up a visit for the installers to come out and measure those areas in our home. The gentleman that was sent to our home(who is contracted by Lowes) measured 528sqft. We were shocked and told him that we have had other contractors out and they measured 462sqft.(quite a difference). He assured us that his form of measurement(a laser) was much more accurate. we had no reason to not believe him. After instillation we are now left with a piece of carpet that measures 10ft by 7ft(almost enough for another room). We called the store on Illinois rd. and spoke to Jessica. They were not willing to refund the left over carpet. Not only do we have this big piece of carpet, but, we paid for the instillation of this piece along with padding. We would like to be refunded for the instillation charge, and would be happy to bring this left over carpet back for a refund of $1.54sqft. We also noted that the carpet we picked out in the store did not match the same thickness quality that was installed in our house. When we questioned this, a clerk @Illinois rd store even agreed that the sample we brought in did not compare with the piece in the store, and said she would send our sample out to make sure we got what we paid for. A representative from the carpet manufacturer explained to my husband that once the carpet is installed it is stretched and will appear thinner than the sample in the store. However, the piece we brought had not been installed so there should not have been a difference. We feel this has been an absolute nightmare and are filling a complaint with our local Better Business Bureau.
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#661318 Review #661318 is a subjective opinion of poster.
Lowes Carpet Installation
  • Customer service received
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
  • lowes failure

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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