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While in Lowes on Aug.25, we were contacted by a sales representative that we were due a refund of about $48 on a floor installation. In order to issue the refund, the sales person went to the cash register and completely reconstructed the entire sale.

What a terrible financial problem that caused for us. The next morning a major withdrawal of over $1300 appeared in our checking account! And, then we discovered that it may be up to 10 days before our refunded money is actually transacted through the store and banking process. In the meantime, we are left with dealing with the personal money shortage.

So much for putting the customer first, right?

Why they could not have simply refunded the $48 or given a store credit makes absolutely no sense. After complaining, we were only given the excuse that it was "their policy." Had we known it would work out that way, we would have just told them to keep the $48---that's better than what happened.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Problems with payment.

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Anonymous
#1364557

To keep inventory straight they needed to refund and sell the product. It looks like the processed it as 2 transactions rather than doing it in 1 transaction. If they had processed it as 1 transaction it would have cone up with a $48 credit to your account rather than a sale which processes through the bank right away and a credit which the banks process over a few days.