2055 N Central Expy, McKinney, TX 75070
Not resolved

Bought a handicap toilet with a Lowes installation which was on sale for $99. When installer took old toilet off, he said he could not install the new one because the ring on the bottom was wrong.

He said he would have to chip some of the floor tile and concrete out and install a new ring. He thought it would cost $250 but he had to get a price from his boss. Well, the price came back $400 plus. He said I could check out other installers but what was I to do.

The old toilet was off and, being new to the area, I had no idea who to contact, so I was forced to let him do the work. The man installing the new toilet, is doing a good job----he is still working on it-----I just feel that I was sold a load of bad news . Was told that installation should be no problem , that these installations were simple that's why the install price was cut from $129 to $99.

Well---DON'T BELIEVE IT---- If they Quote a price--$99--- They should honor that price. I put the charge on my Lowe's card , hoping Lowe's makes it right.

Product or Service Mentioned: Lowes Toilet Installation.

Reason of review: Not what sales ma told me.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

Lowes Pros: Products offered.

Lowes Cons: Told one install price nailed for 4 times that amount.

  • Rippoff On Installation
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It’s hard to tell what’s UNDER the toilet, until the old one is removed. Be prepared for any unexpected problem that might be found, such as rusty bolts, broken flange, water damage, termites, mold, and rotten wood, to name a few.

Why is it Lowe’s fault your house won’t fit the new toilet you bought, without additional work. Why should the plumber eat it, because you didn’t tell him your ring would need to be replaced?

Ridiculous. People always trying to steal or extort money from the hardworking legitimate businesses.


Did you ever stop to think that the old toilet wasn't installed to current standards? If this is the case most toilets you buy today may well take the same steps to install them.